Service Manager

DeNooyer Automotive Family; Kalamazoo (MI); On-site; USD 80,000 - 105,000; Full time

Benefits offered by this job

Medical, dental, vision

401(k) company match

Paid time off

Professional development

Volunteer time

Team events

Job summary

DeNooyer Chevrolet in Kalamazoo, MI, is seeking a Service Manager to lead an efficient and profitable service department, focusing on staffing, customer retention, and cost control.

You will prepare budgets, monitor performance, develop marketing plans, ensure compliance, and maintain strong relationships with customers and factory reps. Prior dealership leadership and excellent communication are required.

Qualifications

• Bachelor's degree from a four-year college or university or equivalent.
• Prior dealership leadership experience required.
• Willingness to work weekends, evenings and holidays.
• Excellent oral and written communication skills.

Responsibilities

• Forecast goals and budgets for the service department.
• Prepare and administer an annual operating budget for service.
• Monitor department performance using reports and surveys.
• Develop marketing plans to promote new and repeat business.
• Maintain compliance with regulations and warranty procedures.
• Ensure customer files are up-to-date and well maintained.

Skills

Leadership

Communication

Team management

Customer service

Education

Bachelor's degree

Job description

REPORTS TO: General Manager, Fixed Operations Manager

POSITION TYPE: Full-time, Exempt

LOCATION: DeNooyer Chevrolet | Kalamazoo, MI

DRIVE YOUR CAREER FORWARD WITH DENOOYER AUTOMOTIVE FAMILY:

• At DeNooyer Automotive Family, we believe in creating opportunities for our people to grow, succeed, and build a career they are proud of. At the heart of everything we do is our commitment to our guests. We believe buying a vehicle should be an experience, not a transaction. Our mission is to earn trust, inspire loyalty, and build lasting relationships, and our vision is to provide guests with the best automotive purchase and ownership experience ever. We live by the Golden Rule: “Treat others the way you would like to be treated.” We believe great relationships are at the heart of what we do, with both our guests and our team.

WHY YOU'LL LOVE WORKING HERE:

• We believe work should be more than a paycheck. At DeNooyer Automotive Family, we work hard, have fun, celebrate each other, give back to our communities, and genuinely care about the people we work alongside. We are supported by ownership that believes in our people and wants to see them succeed.
• Here’s What You Can Look Forward To:
  • Competitive benefits beginning after 60 days, including medical, dental, and vision coverage.
  • Company HSA contributions and 401(k) company match.
  • Paid time off and encouragement to enjoy time away from work.
  • Professional development and career growth opportunities across the DeNooyer Automotive Family.
  • 8 hours of paid volunteer time each year to support activities that serve our communities.
  • Team bonding and celebration events, including our Gerry Awards, Giving Week and Christmas Parties.

ABOUT THE ROLE:

• The Service Manager runs as efficient and profitable service department through product staffing, customer retention, cost controls, achievement of objectives and maintenance of all service records. As with all positions within dealerships, the Service Manager is expected t uphold the highest ethical standards.

WHAT YOU'LL DO:

• Forecast goals and objectives for the department and strives to meet them
• Prepare and administer an annual operating budget for the service department
• Maintain reporting systems required by general management and the factory
• Monitor and control the performance of the department using appropriate reports, tracking systems and surveys
• Foster harmony and teamwork within the department and with all other departments
• Develop and implements a marketing plan which promotes new and repeat business
• Understand and maintain knowledge of federal, state and local regulations that affect service operations, such as hazardous waste disposal, OSHA Right-to-Know, Michigan Repair Facility, Safeguarding Customer Information, etc.
• Understand and ensure compliance with manufacturer warranty and policy procedures
• Monitor and follow up on parts orders with the Parts Manager to ensure availability
• Initial all repair orders before submitting them to the warranty department, monitoring for sales and hours relative to expectations
• Establish and maintain good working relationships with customers to encourage repeat and referral business
• Inform repair technicians of time allowances on each repair order
• Maintain high-quality service repairs and minimize comebacks. Conduct periodic spot checks of completed jobs for thoroughness and quality
• Serve as liaison with factory representatives
• Ensure that customers' service files are up-to-date and readily available for reference
• Ensure that all customers are greeted promptly and given fair estimates on costs and time required for repairs and maintenance
• Prepare pricing guides and maintenance menus for frequent labor operations
• Handle customer complaints immediately and according to dealership's guidelines
• Maintain a process driven work environment
• Positively work on a diverse team
• Attend Leader Team Meetings
• Maintain awareness of new equipment and tools available and recommends purchases
• Ensure that work and customer areas are kept clean
• Ensure the proper care, storage and inventory of special tools
• Maintain a safe work environment, professional image and positively represent DeNooyer Chevy
• All other duties as assigned

SUPERVISOR RESPONSIBILITIES:

• Hire, train, motivate, and monitor the performance of all service department staff
• Facilitate and/or conduct technical training and sends employees to appropriate training schools as needed
• Monitor technicians' daily productivity reports and corresponding payroll records
• Hold regular department meetings
• Direct and schedules the activities of all department employees

POSITION REQUIREMENTS:

• Excellent oral and written communication skills
• Proven leadership skills
• Bachelor's degree (B.A.) from four-year college or university; or one to two years related experience and/or training; or equivalent combination of education and experience.
• Prior dealership experience, at least two years in a leadership role
• Ability to work weekends, evenings, and holidays
• Ability to read, speak and write English in order to fulfill job functions in an understandable way
• Ability to operate a computer and telephone system

PHYSICAL AND ENVIRONMENTAL DEMANDS:

• Ability to sit at a computer for several hours at a time
• Ability to stand for 2+ hours at a time
• Ability to lift/carry 25 pounds
• Ability to work in the service drive which may experience, but is not limited to conditions such as: varying temperatures, noise, dust, and exhaust fumes

DeNooyer Chevrolet offers services and employment opportunities without regard to race, color, religion, national origin, sex, age, height, weight, marital status, disability, veteran status, citizenship, or any other legally protected characteristic.