Parts Administrator

Sidel; Norcross (GA); Hybrid; USD 50,000 - 75,000; Full time

Job summary

Sidel seeks a dedicated professional to execute the quote-to-cash process for spare parts, preparing quotes, managing orders, and supporting flow-related activities to enhance customer satisfaction.

The role involves handling customer requests, offers, pricing inquiries, ERP/order processing, and coordination of logistics to meet country-specific requirements, with a focus on maximizing sales and service quality.

Qualifications

• Good knowledge in trade, supply, industrial retail, preferably spare parts and logistics.
• Experience with order management processes.
• Excellent written and verbal communication skills.
• Prioritization and ability to work under pressure.

Responsibilities

• Manage customer requests for spare parts.
• Prepare and send offers for spare parts or respond to webservice requests.
• Handle pricing, availability and order processing inquiries.
• Follow-up on selected offers to maximize sales.
• Place orders in ERP and issue confirmations.
• Process orders placed through webservices.
• Follow-up customer orders for delivery on-time and in-full with backlog management.
• Coordinate logistics according to country specifics and customer requirements.
• Process return requests and other spare parts-related claims.
• Manage customer information in the ERP and contribute to reports.
• Promote and assist customers for SSO.
• Follow up on non-conformity issues and provide resolutions.
• Leverage customer interface to maximize sales potential.
• Participate in customer reviews of commercial actions (ASM, CCM, PA).

Skills

Independent work under pressure

Prioritization

Education

Certificate in Logistics

Tools

Excel

SAP

ERP Systems

Job description

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction

Your Mission

Execute the quote-to-cash process for Sidel spare parts sales by preparing quotes, managing orders and other spare parts flow-related activities and work towards customer satisfaction

• Manage customer requests for spare parts
• Prepare and send out customer offers for spare parts or deal with offer requests from webservices
• Manage customer inquiries on spare parts pricing, availability and order processing
• Follow-up on selected customer offers for spare parts to maximize sales
• Place customer orders for spare parts in ERP and send order confirmations or
• deal with orders placed through webservices
• Follow-up customer orders for delivery on-time and in-full and all time proactive backlog management
• Manage customer payments terms with financial dpt
• Coordinate logistics according to specificities of the country and requirements from customer
• Process customer requests for return of spare parts and other spare parts-related claims
• Manage customer information in the ERP, participate to reports
• promotion & assistance to customers for SSO
• Follow up on non-conformity issues and work to provide resolution to customer
• leverage privileged customer interface position to maximize sales potential
• participate to customer review on commercial actions (ASM, CCM, PA)

Your Profile

Good knowledge in trade, supply, industrial retail, preferablyspare parts and logistics

• Able to work independently and under pressure
• Able to manage priorities and multiple customer requests
• Expertise in Excel and ERP Systems , SAP is a plus
• Certificate in Logistics is a plus
• Knowledge of order management processes
• Excellent communication skills, both written and verbal