Partnership Manager

Ninja Partners LLC; Austin (TX); Remote; USD 50,000 - 58,000; Full time

Benefits offered by this job

Medical, dental and vision insurance

Paid time off, birthday leave

Opportunities for skills training and,

Job summary

Ninja Partners LLC is seeking a Partnership Manager to own and grow a portfolio of outsourcing advisors, consultants, and broker relationships. You will educate partners on our CX and back-office outsourcing approach and manage the full referral lifecycle from intake to deal handoff.

In this role you will recruit and onboard partners, drive engagement cadences, and coordinate with sales, solutions, and marketing for fast turnarounds. Strong CRM skills and 3–5 years in partnerships are required.

Qualifications

• 3 to 5 years of experience in partnerships, channel sales, business development, or client-facing roles within outsourcing.
• Proven track record of building and managing a referral or channel pipeline that translated into revenue.
• Strong relationship-management skills with external network of influencers.
• Excellent written and verbal communication, able to represent tech-forward BPO stories credibly.
• CRM tools proficiency (HubSpot or Salesforce) for pipeline tracking.
• Self-directed and organized, able to manage a multi-partner portfolio with minimal oversight.

Responsibilities

• Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships; be the primary contact.
• Identify, recruit, and onboard new referral partners aligned with target verticals and deal sizes.
• Manage the full referral lifecycle from intake to sales handoff and revenue tracking.
• Act as internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing for fast turnaround.
• Educate partners on services, tech stack, and differentiators to position the organization confidently.
• Develop and execute a partner engagement cadence with regular check-ins, reviews, newsletters, and co-marketing touches.
• Represent the organization at industry events and advisory conferences to build visibility.
• Track partner performance and referral pipeline in CRM; report on pipeline and revenue.
• Collaborate with marketing on partner enablement content and share market feedback with leadership.

Skills

Partnership management

Channel sales

Business development

Client relationship management

CRM proficiency

Education

Bachelor's degree in related field

Tools

HubSpot

Salesforce

Job description

Work Setup:

Remote

US Business Hours

Company-Provided Equipment

Start Date: October 19, 2026

Annual Base Salary: $50,000–$58,000

Job Summary:

The Partnership Manager is responsible for owning and growing a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact and educating them on the organization's tech-forward approach to CX and back-office outsourcing. This role converts partner trust into a steady pipeline of qualified opportunities, managing the full referral lifecycle from intake through deal handoff.

What does a day in the life of a Partnership Manager look like?

Portfolio Ownership & Growth:

Own and grow a portfolio of outsourcing advisors, consultants, and broker relationships, serving as their primary point of contact.

Partner Recruitment & Onboarding:

Identify, recruit, and onboard new referral partners, building a pipeline of advisory firms aligned with target verticals and deal sizes.

Referral Lifecycle Management:

Manage the full referral lifecycle, from intake and qualification through handoff to sales, tracking deal status and closing the loop with the referring partner.

Internal Deal Advocacy:

Act as the internal advocate for partner-sourced deals, coordinating with sales, solutions, and marketing to ensure fast turnaround and a strong prospect experience.

Partner Education:

Educate partners on the organization's service offerings, technology stack, and points of differentiation so they can position the organization accurately and confidently.

Engagement Cadence Execution:

Develop and execute a partner engagement cadence, including regular check-ins, business reviews, newsletters, and co-marketing touchpoints.

Industry & Event Representation:

Represent the organization at industry events, advisor conferences, and networking functions to build visibility within the outsourcing advisory community.

CRM Tracking & Analytics:

Track partner performance and referral pipeline in the CRM, reporting on partner-sourced pipeline, conversion rates, and revenue.

Enablement Content & Market Feedback:

Collaborate with marketing on partner enablement content (such as one-pagers, case studies, and battlecards) and provide market feedback to leadership on partner needs, competitive positioning, and emerging trends in the outsourcing advisory space.

What Does a Qualified Candidate Look Like?

Must Haves / Non-Negotiable:

Relevant Experience:

3 to 5 years of experience in partnerships, channel sales, business development, or a client-facing role within a BPO, BPS, or outsourcing organization.

Pipeline Track Record:

Proven track record of building and managing a referral or channel pipeline that translated into closed revenue.

Relationship Management:

Strong relationship-management skills, with the ability to serve as the primary point of contact for an external network of influencers.

Communication & Storytelling:

Excellent written and verbal communication skills, with the ability to represent a tech-forward BPO story credibly to sophisticated advisors.

CRM Proficiency:

Experience with CRM tools, such as HubSpot or Salesforce, for pipeline and partner tracking.

Self-Direction:

Self-directed and organized, with the ability to manage a multi-partner portfolio with minimal oversight.

Travel & Schedule Availability:

Willingness to travel for industry events and in-person partner meetings (estimated at 15% to 25%) and availability to work US Business Hours.

Nice to Haves / Preferred:

Ecosystem Familiarity:

Existing familiarity with the outsourcing advisory ecosystem, including sourcing advisors, consultants, and brokers.

Industry Background:

Prior experience at a BPO, BPS, or CX outsourcing company, or on the advisory or consulting side of that ecosystem.

Program Architecture:

Experience building partner enablement programs or co-marketing campaigns from the ground up.

Ninja Perks and Benefits:

Competitive compensation

• Medical, dental and vision insurance
• Paid time off, birthday leave
• Opportunities for skills training and professional development

Disclaimer: The duties and responsibilities listed above describe the post as it is in general terms and are not definitive. The post holder is expected to accept any reasonable alterations that may from time to time be necessary. SupportNinja is proud to be an Equal Employment Opportunity employer and we do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, veteran status, disability, or other applicable legally protected characteristics under federal, state, or local law.