Partner Tech Support Lead: API Connectivity & Success

Intuit, Inc.

Mountain View (CA)

On-site

USD 148,000 - 200,000

Full time

9 days ago

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Job summary

Intuit, Inc. in Mountain View seeks a Senior Technical Support Engineer to lead Partner Technical Support for API connectivity and data partner success. You will ensure reliable bank feed connections and deliver exceptional service to contracted partners.

You will own incident management, collaborate with product and CS teams, and drive automation to improve uptime and partner outcomes. The ideal candidate has strong API knowledge (FDX, OFX), SQL and monitoring experience, plus 5+ years in

Qualifications

Bachelor's degree in Computer Science, Information Technology or related technical field.
ITIL certification is preferred.
5+ years in partner-facing customer & technical support

Responsibilities

Facilitate Technical Excellence: Collaborate with the team to ensure exceptional technical and partner support delivery.
Drive Partner Success and Exceed Support Commitments: Ensure contracted support commitments are not just met, but exceeded, fostering strong, lasting partner relationships.
Build Relationships with Partners: Cultivate and maintain strong relationships with bank executives through proactive and effective communication.
Technical Expertise: Maintain a deep understanding of APIs, including FDX and OFX, to effectively resolve complex technical issues.
Collaborate Cross-Functionally: Partner with product, platform, and customer success teams to deliver timely and effective support solutions.
Lead Incident Management: Oversee incident management, request management and event monitoring processes, ensuring swift resolution, minimizing disruptions, and effectively managing conflicts that arise during the resolution process.
Optimize Support Operations: Identify and implement process & technical automations to enhance efficiency and effectiveness.
Uptime and Connectivity of FI APIs: Ensure the uptime & stability of data provider APIs is healthy round the clock.