Partner Support Associate

Ansira; Missouri; Remote; USD 38,000 - 52,000; Full time

Job summary

Ansira is seeking a remote Partner Support Associate to handle English-language inquiries from clients’ customers. You will respond to calls, chats, and emails with professionalism, using approved scripts and tools to resolve routine questions about services and store offerings.

You’ll collaborate with teammates to ensure customer satisfaction and loyalty. The role requires strong communication, empathy, and the ability to multitask in a fast-paced call center environment.

Qualifications

• High school diploma or equivalent is required.
• Experience in a customer support role or related role is preferred.
• Strong written and spoken English communication skills are essential.
• Ability to manage multiple tasks and prioritize effectively.

Responsibilities

• Respond to incoming calls, chats, and emails from customers in a prompt, professional manner.
• Provide accurate information using approved tools, resources, and procedures.
• Document tickets in the call center database and follow scripts to ensure consistency.
• Meet performance metrics and participate in training sessions to improve skills.

Skills

Written communication

Verbal communication

Active listening

Interpersonal skills

Empathy

Multi-tasking

Call center software

Salesforce

Problem solving

Reliability

Weekend/odd hours

Education

High school diploma or equivalent

Tools

Salesforce

Job description

## Partner Support AssociateApply: Remote: Remote-MO: Full time: Posted Today: R1158The Partner Support Associate is responsible for handling incoming calls, chats, and emails in English from clients’ customers. This position provides customer service support and resolution of routine questions related to client’s services or in-store offerings, working collaboratively with other team members and departments to ensure customer satisfaction and loyalty.**Duties/Responsibilities:*** Respond to incoming calls, chats, and emails from customers in a prompt and professional manner, ensuring the customer receives the highest level of service.* Provide accurate and complete information to customers by using the applicable tools, resources, and outlined procedures.* Understand the company's products or services to effectively address client questions and concerns.* Identify customer needs through active listening, researching issues, resolving problems, and providing solutions.* Document tickets (calls, chats, and emails) in the call center database.* Follow specific scripts or call flows to ensure accuracy of information provided.* Meet outlined performance metrics which may include call quality metrics, customer satisfaction survey scores, and average speed of answer.* Attend training sessions and team meetings to enhance skills and knowledge.* Use a positive, friendly, and persuasive attitude to connect with customers, communicate clearly over the phone, manage high call volume at times, and follow up when necessary.* Demonstrate professional grammar, tone, and volume over the phone. Use proper sentence structure, positive language, and effective transitions.* Show a willingness to learn new things and adapt to company guidelines and procedures.* May perform other administrative duties as assigned.**Required Skills/Abilities:*** Strong written and verbal communication skills in English* Exceptional communication, active listening skills, and interpersonal skills.* Empathy and customer-oriented approach.* Ability to handle multiple tasks and prioritize effectively.* Proficient in call center software and technology. Experience with Salesforce is a plus.* Strong problem-solving skills to address and resolve customer issues efficiently.* Proven track record of reliability.* Flexibility to work a schedule that may include weekends and non-standard business hours, with scheduled days off based on business needs.**Education and Experience:*** High school diploma or equivalent.* Experience in a customer support role or a related role.### About UsAnsira is the leading marketing platform for brands that operate in distributed ecosystems. By orchestrating the entire brand-to-local value chain, Ansira synchronizes global companies’ internal and external teams across channels, markets and regions. Ansira leverages AI-powered technology, vertical expertise, local insights and strategic partnerships to optimize marketing performance and empower partner growth at scale.