Partner Success Manager – B2B SaaS Growth Role

Concept3D; Denver (CO); Remote; USD 80,000 - 93,000; Full time

Benefits offered by this job

Equity

100% medical/dental/vision coverage

6 weeks parental leave

401(k) with matching

Job summary

Concept3D is seeking a Partner Success Manager to manage post-launch client relationships and drive expansion within existing accounts. The role blends customer success with sales in a quota-driven, growth-stage SaaS environment. Remote nationwide with hybrid Denver and Minneapolis offices.

Requires 2+ years in higher education CS and 3+ years in a client-facing SaaS role with a proven quota track record. Compensation includes base 80k–92.5k, OTE 85k–100k, uncapped commissions, equity, and

Qualifications

• 2+ years in higher education customer success required.
• 3+ years in a client-facing SaaS role, B2B preferred.
• Proven quota attainment and expansion sales experience.
• Strong written/verbal communication and presentation skills.
• Familiarity with Vitally or Salesforce and CRM hygiene.

Responsibilities

• Maintain account relationships post-launch and drive renewal.
• Identify expansion opportunities within existing accounts.
• Lead outbound prospecting to generate meetings and pipeline.
• Conduct strategic online demos and product conversations.
• Collaborate with cross-functional teams to meet revenue targets.
• Log activities, opportunities, and revenue in CRM systems.

Skills

Higher education CS experience

SaaS client-facing role

Quota attainment experience

Outbound outreach

Strong communication

CRM proficiency

Industry knowledge: higher ed

Relationship building

Education

Bachelor's degree or equivalent

Tools

Vitally

Salesforce

Job description

Partner Success Manager – B2B SaaS Growth Role — Remote

Role Type & Career Path: This is a hybrid customer success / account expansion role with a quota component, making it ideal for professionals looking to bridge pure CS work with sales. It builds skills in both retention (NRR management) and expansion revenue — a highly marketable combination in the B2B SaaS space.

Compensation vs. Market: The base of $80,000–$92,500 with OTE of $85,000–$100,000 is at or slightly below market for a mid-level CSM with sales responsibilities in B2B SaaS (Glassdoor/Payscale benchmarks for similar roles typically range $85K–$110K base in major markets). The uncapped commission is a meaningful upside differentiator. Equity is also offered, which is a green flag for a growth-stage company.

Skills You’ll Develop:

• NRR management and expansion selling within existing accounts
• Outbound prospecting skills (calls, email, LinkedIn) — rare and valuable for CS professionals
• Platform demo and strategic presentation skills
• CRM hygiene with Vitally and/or Salesforce
• Higher education vertical expertise — a niche but defensible market

Culture Signals: Concept3D appears to be a growth-stage SaaS company (700+ clients, 10+ years, but still small enough for direct leadership access). The language around “quota-driven,” “fast-paced,” and “lots of change” signals a startup-ish pace even at this tenure. That can accelerate career growth but also means role stability depends on company performance.

Green Flags: 100% premium coverage on medical/dental/vision, 6 weeks parental leave, and equity for a company this size are strong. Watch for: The salary range is relatively narrow — clarify commission structure and ramp expectations before accepting.

About Concept3D

Concept3D provides the ability to create an elevated, university-branded experience for student events, interactive mapping, virtual tours, and more within one centralized platform. Concept3D empowers administrators to bring their campus to life with visually stunning, immersive online experiences that improve campus communications, recruitment, and navigation while engaging current and potential students. Serving the higher education community for over a decade, Concept3D clients include more than 700 universities and colleges, including over 70% of the top 100 U.S. universities, as well as live events, destinations, and sporting venues.

Team Culture

We are a group of dedicated and multi-faceted individuals who are self-motivated and excited to be part of a company charting the future of interactive maps, tours, and events. We define ourselves through the values by which we operate. Employees have an opportunity to learn all elements of the business and have direct access to the leadership team. Our teams are full of ideas, and everyone's voice gets heard. Our offices in Denver, Colorado, and Minneapolis, Minnesota, are hybrid. We also have a nationally distributed remote team.

Job Summary

As a Partner Success Manager, you are responsible for maintaining the account relationship post-launch for clients across all verticals. This position is part of the Partner Success Team and works with multiple departments within the company. Partner Success Managers know the platform thoroughly and assist our clients with day-to-day needs. In addition to strategically supporting clients, this role involves identifying opportunities for new product sales to existing clients to meet monthly and quarterly sales goals, and maintaining the renewal process for client retention. As the face and voice of our company, this is a relationship-centered position.

Core Responsibilities

• Proactively uncover growth opportunities and referrals within existing customer accounts by engaging champions and decision-makers through targeted outreach. Focus on building advocacy, expanding use cases, and identifying areas where our solutions can drive additional value.
• Bring a proven track record of securing meetings through outbound success and confidence in strategic partner outreach.
• Maintain 100%+ NRR with accounts by ensuring retention of all existing revenue while driving account growth through expansion, advocacy, and product adoption.
• Proactively manage relationships, ensuring partners achieve measurable outcomes and long-term value from our solutions. Shape outcomes — not just react — by anticipating risks, designing action plans, and guiding partners toward success milestones.
• Ensure clear communication of the impact our platform delivers. Conduct strategic online presentations and product conversations.
• Log all activity (outreach, opportunities, revenue, and next steps) in Vitally and keep all systems accurate and up to date.
• Discover and surface new product opportunities by listening to partner needs, analyzing trends, and sharing actionable insights with internal teams.
• Address pain points with clarity and purpose, demonstrating how our solutions solve critical challenges and create competitive advantage.
• Be accountable to results and metrics, tracking partner health, retention, and growth while consistently driving improvements.

Experience and Desired Skills

• 2+ years of successful higher education customer success experience required
• 3+ years in a client-facing role at a SaaS company or similar customer service-oriented role within a SaaS company; B2B SaaS strongly preferred
• Successful track record of achieving and exceeding quotas
• A true proactive mentality who strives for action and results — you learn quickly and take initiative
• Working knowledge of Google Suite; Vitally or Salesforce CRM a plus
• Excellence and comfort with outreach via phone, email, and LinkedIn
• Strong written and verbal communication skills; online demo experience
• Ability to gracefully engage in difficult and emotionally charged conversations
• Strong detail orientation with numbers, follow-through, and contract details
• Strong organization and partner success process skills
• Self-starter and solution-oriented mindset
• Team player with high energy to motivate others and a commitment to customer service
• Highly organized individual who can manage multiple projects and tasks in a given day
• Enjoy working in a fast-paced, quota-driven environment with lots of change
• Bachelor's degree or equivalent

Benefits — Why You’ll Love It Here

• Check out our company page for more information on our Mission and Values.
• This role includes exciting opportunities for bonuses, commissions, and other rewards — because great work deserves to be rewarded! Details will be shared during the hiring process.
• Concept3D Equity — so you can share in Concept3D's success.
• Time Off Policy which includes time to recharge, refresh, and take time for yourself and family members.
• 6 weeks of 100% Paid Parental Leave to support care and bonding time after the birth, adoption, or placement of a child via foster care, plus additional time available through Short Term Disability.
• Medical, Dental, and Vision — Concept3D pays 100% of employee premiums on select plans.
• Life Insurance and Disability — Concept3D covers the full premium.
• 401(k) — To help you save for the future, we match 75% up to 5% of your annual take-home pay.
• Hybrid in Denver and Minneapolis; remote nationwide.
• Monthly and quarterly culture events to connect our teams.

Compensation

The base salary range for this position is $80,000 – $92,500 annually, with On Target Earnings of $85,000 – $100,000. Final compensation is determined by a variety of factors, such as a candidate's relevant work experience, skills, and certifications. This position is eligible to earn uncapped commissions on top of the base salary.

Is this Partner Success Manager role fully remote? Yes — Concept3D supports remote employees nationwide across the United States. The Denver and Minneapolis offices operate on a hybrid model, but remote candidates from anywhere in the US are welcome to apply. What is the total compensation for this role? The base salary ranges from $80,000 to $92,500 annually, with On Target Earnings of $85,000–$100,000. The role also includes uncapped commissions on top of base, plus equity and bonus opportunities. What experience is required to apply? Candidates need 2+ years of customer success experience in higher education and 3+ years in a client-facing SaaS role, ideally in B2B SaaS. A successful quota-attainment track record is required. Will I need to travel to the Denver or Minneapolis offices? The job posting does not specify mandatory travel for remote employees, but Concept3D hosts monthly and quarterly culture events to connect teams — confirm travel expectations during the interview process. What tools will I use in this role? The primary tools include Vitally (CS platform for logging activity and partner health) and Google Suite. Experience with Salesforce CRM is a plus but not required.

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