Partner Success Manager

Linq; San Francisco (CA); On-site; USD 105,000 - 115,000; Full time

Benefits offered by this job

Health Insurance

Dental Insurance

Vision Insurance

Flexible PTO

401(k)

Wellness stipend

Book stipend

Professional development

Direct leadership access

Job summary

Linq is seeking a dedicated partner success professional to own the post-launch experience for our enterprise partners. You’ll be their primary contact, understanding integrations and use cases, and building trust through regular check-ins.

You’ll reproduce issues with technical acuity and guide engineers toward diagnosis, all while maintaining strong relationships. You’ll run a high-touch program, coordinating health monitoring, proactive roadmap discussions, and a feedback loop to product.

Qualifications

• Experience owning technical relationships.
• Experience running work across a book of accounts.
• Comfort with APIs, docs, logs, and error responses.
• Ability to explain constraints to business stakeholders and engineers.

Responsibilities

• Own enterprise partner experience from launch onward.
• Provide first-line technical support and triage issues.
• Monitor health metrics and catch problems early.
• Maintain regular check-ins and roadmap conversations with partners.
• Channel feedback from partners to product and engineering.

Skills

Technical account mgmt

Customer success

APIs & logs familiarity

Problem reproduction

Tools

APIs

Job description

Location:

Birmingham, AL (in office)

Type:

Full time

Compensation:

• San Francisco: 85k Base + $30K annual bonus potential
• Birmingham: $75K base + $30K annual bonus potential

Travel:

~15% to partner locations

Who We Are

We believe the future of technology is a conversation, not a click. Linq builds the infrastructure that lets businesses talk to customers through AI — in the channels where conversations are already happening: iMessage, RCS, SMS, and voice.

We're a small team, we ship code every single day, and we're just getting started.

The Role

This role owns partners after launch and throughout their experience with us. Once a partner is live, you become their main point of contact and know their integration and use cases inside and out.

Your responsibilities are focused on providing a high level of support and fostering real relationships. Partners lean on you when something goes wrong and when they're looking to do more with us. You'll own communication, understanding their needs, and staying with it until everything is handled. You'll need the technical acumen to reproduce issues and get far enough into a problem that engineering receives a diagnosis rather than a forwarded message. Relationships matter just as much as technical support and you’ll build through regular check-ins, roadmap conversations, and enough trust that partners tell you what's actually happening.

What You’ll Do

• A portfolio of enterprise partners as their primary point of contact and owner of their experience with us from launch onward
• First-line technical support: triage, reproduce, diagnose, resolve what you can, and lift with enough detail that engineering can respond as needed
• Health monitoring across usage, volume, and error patterns so problems get caught before a partner reports them
• Partner relationships, including a consistent check-in cadence, roadmap conversations about what they're building next, and enough presence that you hear about changes on their side before they turn into requests
• The feedback loop from partners back into product and engineering as you’ll be closest to the experience

You Might Be a Fit If You Have

• Experience owning technical relationships, such as technical account management, customer success at a technical product, solutions engineering, or technical support
• Experience running the work across a book of accounts, keeping open threads, follow-ups, and commitments moving without anyone chasing you for status
• Comfort with APIs, docs, logs, and error responses, enough to reproduce an issue yourself rather than forward it
• The ability to explain a technical constraint to a business stakeholder and a business constraint to an engineer

Bonus

• Experience with a conversational or messaging platform
• Supporting API or developer-facing products
• An early-stage company where the support function was still being defined

Why Linq

• Health/Dental/Vision insurance
• Flexible PTO
• 401(k)
• Wellness stipend, book stipend, professional development opportunities
• Direct access to leadership. We're a small team solving real problems with no layers of bureaucracy between you and the work