Partner Success Executive (Partnerships & Project Management)

givestar; United States; Remote; USD 70,000 - 110,000; Full time

Job summary

givestar is seeking a Partner Success Executive to manage day-to-day partnerships with major US event organizers, ensuring support and delivery of commitments. You will track performance, coordinate with internal teams, and look for ways to grow value over time.

The role involves working closely with Sales, Product and Marketing to smooth handovers and improve partner experience, with remote collaboration across US and UK time zones.

Qualifications

• 1–3 years in partnerships, account management or related role.
• Strong organisation and project management skills.
• Excellent written and verbal communication and ability to work with partners and internal teams.
• Proactive approach to solving problems with high attention to detail.
• Comfort using data and reporting on performance.
• Able to work remotely across US/UK time zones.

Responsibilities

• Own day-to-day partner relationships with major US event partners.
• Be the go-to contact for partners, ensuring support and delivery of commitments.
• Deliver and implement partnerships with on-time, high-standard delivery.
• Track actions, timelines and cross-team inputs for partnerships.
• Identify ways to grow value and improve performance of partnerships.
• Share insights and performance reports with partners and the wider givestar team.

Skills

Partnerships

Account management

Client success

Tools

CRM software

Analytics tools

Job description

givestar is building the next generation of charitable giving. Our platform is designed to make fundraising more social, engaging and rewarding for the people raising money, the charities they support, and the events that bring them together.

While many of the world's established fundraising platforms were built more than two decades ago, givestar was created around how people use technology today: mobile-first, connected and community-driven.

And we're well beyond the idea stage.

givestar has already helped raise around $70m for charity, built a community of approximately 750,000 users, and works with major charities and fundraising events. With around 10,000 new users joining each week, the foundations are in place for the next stage of growth.

Following a $12m Series A, we're now moving from startup to scale-up. We're investing across our leadership, product, engineering and commercial teams, while accelerating our expansion into the US.

About the role

givestar partners with major mass-participation event organizers across North America, including marathons, half marathons, Spartan and Tough Mudder, as their official fundraising platform.

We're looking for a Partner Success Executive to help look after these partnerships day to day. You'll be a key contact for our event partners, making sure they're supported, commitments are delivered and partnerships run smoothly.

You'll also help us understand how our partnerships are performing and where we can make them better, working with teams across givestar to turn feedback and ideas into action.

What you'll be doing

Own partner relationships

• Look after the day-to-day relationship with major US event partners, including Spartan, Tough Mudder and other mass-participation and endurance brands.
• Be a go-to contact for partners, making sure they feel supported and know who to come to when they need something.
• Get to know our partners, their priorities and what they want to achieve with givestar.

Deliver and implement

• Make sure partner commitments and deliverables are completed on time and to a high standard.
• Support the setup of new partnerships and their ongoing delivery.
• Keep track of actions, timelines and anything needed from the wider team.
• Help resolve issues when they come up, bringing in the right people where needed.

Grow partnership value

• Look for ways to get more value from our partnerships over time.
• Come up with ideas that could improve performance, efficiency or impact.
• Work with partners and teams across givestar to put those ideas into practice.
• Look at what's working and use what you learn to improve future activity.

Insight and reporting

• Track and report on how partnerships are performing.
• Turn performance data into clear updates for partners and the wider givestar team.
• Spot trends, opportunities and areas that need attention.
• Use what you're seeing to suggest ways we can improve and grow our partnerships.

Work across the company

• Work closely with Sales, Product and Marketing to make partner handovers and delivery as smooth as possible.
• Share partner feedback and insights with the wider team.
• Help us improve how we work with US partners as the team grows.
• Share what you're learning so we can keep improving the partner experience.

What we're looking for

• Ideally you will have 1 to 3 years of experience in partnerships, account management, client success or a related role.
• Strong organisation and project management skills, with the ability to keep track of different priorities and deadlines.
• Strong written and verbal communication skills and confidence working with both partners and internal teams.
• A proactive approach to solving problems and good attention to detail.
• Confidence working with data and reporting on performance.
• A collaborative approach and comfort working in a fast-moving environment.
• Comfort working remotely and coordinating across US and UK time zones.
• Confidence using modern productivity tools, including AI-assisted tools where useful.
• Authorisation to work in the United States without visa sponsorship.

It would be great if you also have

• An understanding of APIs and third-party integrations.
• Experience with mass-participation events or charity fundraising.
• Experience with conversion funnels and improving CRM performance.
• Experience working in an early-stage or high-growth business.

Why givestar?

givestar is at a really interesting point in its growth. There's already a product in market, a large and growing community using it, and plenty still to build.

For our Partner Success Executive, that means joining as we're growing our presence in the US and developing how we work with major event partners. You'll get exposure to some exciting partnerships, work with teams across givestar and have the chance to help improve how we support our partners as we grow.

If you're looking for a role where you can build relationships, get involved in the day-to-day work and see the impact of what you do, we'd love to hear from you.