Partner Success Associate

Big Think Capital; New York (NY); On-site; USD 85,000 - 115,000; Full time

Benefits offered by this job

Medical insurance

Dental insurance

Vision insurance

Paid time off

401(k)

Training & development

Career advancement opportunities

Job summary

Big Think Capital is seeking a Partner Success Associate to manage and grow strategic partnerships originated by the Business Development team. You will own partner performance, proactively solve problems, and develop plans that drive growth.

This onsite NYC role reports to the Director of Business Development and is focused on expanding submission and funding volumes. You will act as the primary contact after onboarding, collaborate cross-functionally, and lead reviews to optimize partner

Qualifications

• Experience in relationship/account management or business development.
• Ability to translate data into growth strategies and recommendations.
• Excellent communication skills and proactive ownership mindset.
• CRM experience is a plus; finance/fintech knowledge is beneficial.

Responsibilities

• Serve as day-to-day contact for assigned partners, building long-term relationships.
• Create growth plans and identify opportunities to increase submission and funding volume.
• Monitor partner performance and drive actionable recommendations.
• Lead monthly check-ins and quarterly business reviews with partners.
• Coordinate internally to resolve partner questions and submission issues.
• Collaborate with Business Development, Sales, Processing, Renewals, Marketing, and Operations.

Skills

Relationship management

Account management

Data-driven growth strategy

Analytical skills

Verbal & written communication

Proactive mindset

CRM experience (Salesforce)

Tools

CRM tools

Job description

Big Think Capital is opening the Partner Success Associate role, reporting directly to Jake Dombroski, Director of Business Development. This role will manage and grow the strategic partnerships originated by the Business Development team, serving as the primary point of contact for assigned partners after the initial relationship is established.

This is not simply an account maintenance role. The Partner Success Associate will be expected to take ownership of partner performance, proactively solve problems, and develop actionable plans that generate measurable growth.

This role is onsite 5 days a week at our NYC office.

What You'd Be Doing

• Serve as the day-to-day contact for assigned partners, building trusted, long-term relationships.
• Create individualized growth plans and identify opportunities to increase submission volume, approval rates, and funding volume.
• Monitor partner performance data and use it to drive clear, actionable recommendations.
• Lead monthly check-ins and quarterly business reviews with assigned partners.
• Coordinate internally to resolve partner questions, submission issues, and operational concerns.
• Collaborate closely with Business Development, Sales, Processing, Renewals, Marketing, and Operations.

What We're Looking For

• Experience in relationship management, account management, business development, sales, or a similar client-facing role.
• Strong analytical skills and the ability to turn data into clear growth strategies.
• A proactive, entrepreneurial mindset — someone who takes ownership rather than waiting for issues to be raised.
• Excellent verbal and written communication skills; highly organized and detail-oriented.
• Salesforce or CRM experience is a plus; ISO, fintech, or lending industry experience is preferred but not required.
• OTE $100k
• Medical, dental, and vision insurance
• Paid time off
• 401(k)
• Ongoing training and professional development
• Advancement opportunities into senior and leadership roles

Why Big Think Capital

• Established and growing national platform
• Warm inbound lead flow and strong operational support
• Performance-driven culture that rewards results
• Leadership team invested in employee growth and development
• Advanced sales technology and infrastructure
• Award-winning workplace culture