Partner Services Coordinator

Community Food Bank of Eastern Oklahoma; Tulsa (OK); On-site; USD 36,000 - 56,000; Full time

Benefits offered by this job

401(k)

401(k) matching

Company parties

Dental insurance

Free food & snacks

Free uniforms

Health insurance

Opportunity for advancement

Paid time off

Parental leave

Training & development

Vision insurance

Wellness resources

Job summary

The Community Food Bank of Eastern Oklahoma is seeking a Partner Services Coordinator to strengthen relationships with its network of 600+ Feeding Partners across its 24-county service area in eastern Oklahoma. You will manage a portfolio of approximately 75-100 Feeding Partners and engage with each partner regularly through in-person visits or phone calls to build capacity and service to the community.

This community-facing role requires strong relationship-building, the ability to coordinate

Responsibilities

• Manage a portfolio of approximately 75-100 Feeding Partners, executing the Partner Engagement Strategy through regular in-person and over-the-phone engagements that enhance our partnership and build up their capacity to serve the community.
• Support growth of partners by connecting them with available resources, adopting FBEO programs, and implementation of best practices.
• Actively monitor partner trends and build or adjust engagement plans to ensure partners’ needs are met.
• Work with partners to ensure compliance with FBEO, Feeding America, and USDA regulations.
• Enter notes or updates into the Partner Engagement Log daily to keep track of conversations, requests, and/or corrective action plans with each partner.
• Assist with updating partner records and keeping contact, delivery, and accounting information current.
• Assist with conducting various training requirements and certifications for Feeding Partners including TEFAP Training, Agency Express, Meal Connect, and Service Insights.
• Assist with the strategic recruitment and development of new partnerships with community leaders and grassroots organizations that align with FBEO’s strategic goals.
• Assist with the planning and execution of partner engagement activities, such as Agency Conferences and Community Cafes, and encourage partners to participate.
• Complete special projects and other duties as assigned by management.

Job description

Benefits

• 401(k)


• 401(k) matching


• Company parties


• Dental insurance


• Free food & snacks


• Free uniforms


• Health insurance


• Opportunity for advancement


• Paid time off


• Parental leave


• Training & development


• Vision insurance


• Wellness resources

Job Description

The Partner Services Coordinator (PSC) supports and strengthens relationships with FBEO’s network of 600+ Feeding Partners across its 24-county service area in eastern Oklahoma. Each PSC manages a portfolio of approximately 75-100 Feeding Partners and is expected to engage with each of their partners regularly through in-person visits or phone calls. PSCs are community-facing positions that must excel at building and maintaining strong relationships with diverse, multi-faceted community leaders and organizations.

Essential Duties & Responsibilities

• Manage a portfolio of approximately 75-100 Feeding Partners, executing the Partner Engagement Strategy through regular in-person and over-the-phone engagements that enhance our partnership and build up their capacity to serve the community.


• Support growth of partners by connecting them with available resources, adopting FBEO programs, and implementation of best practices.


• Actively monitor partner trends and build or adjust engagement plans to ensure partners’ needs are met.


• Work with partners to ensure compliance with FBEO, Feeding America, and USDA regulations.


• Enter notes or updates into the Partner Engagement Log daily to keep track of conversations, requests, and/or corrective action plans with each partner.


• Assist with updating partner records and keeping contact, delivery, and accounting information current.


• Assist with conducting various training requirements and certifications for Feeding Partners including TEFAP Training, Agency Express, Meal Connect, and Service Insights.


• Assist with the strategic recruitment and development of new partnerships with community leaders and grassroots organizations that align with FBEO’s strategic goals.


• Assist with the planning and execution of partner engagement activities, such as Agency Conferences and Community Cafes, and encourage partners to participate.


• Complete special projects and other duties as assigned by management.

Required Personal Characteristics

• A desire to fulfill FBEO’s mission and uphold its core values.


• Integrity, enthusiasm, perspective, flexibility, and a strong work ethic.


• Effective interpersonal skills with a demonstrated ability to connect easily and garner the trust and confidence of people from a variety of cultural, economic, and social backgrounds.


• A self-motivated individual with the ability to prioritize, move quickly, and maintain strong follow-through in a dynamic environment.


• Ability to work independently and as a team player.

Position Requirements

• High school diploma or equivalent work experience.


• Valid Oklahoma driver’s license, insurance, and use of personal vehicle.


• Must be available for occasional weekend and evening work.


• Must be able to perform the essential duties and responsibilities with or without reasonable accommodation.


• Ability to walk, stand, sit, kneel, push, stoop, reach above the shoulder, grasp, pull, bend, write, count, read, speak, analyze, alphabetize, lift and carry 25 lbs., perceive depth, sit for extended periods, use a computer, work with others, work alone, work protracted or irregular hours and travel by car, van, bus and airplane.