Partner Sales Specialist

Mystic Invest Holding, S.A; Fort Lauderdale (FL); On-site; USD 45,000 - 75,000; Full time

Benefits offered by this job

Competitive compensation

Travel perks

Collaborative, growth-oriented culture

Job summary

Atlas Ocean Voyages is seeking an experienced Partner Sales Specialist to cultivate new relationships and strengthen existing ones. The role handles new and existing reservation calls from Travel Agencies and Advisors throughout the customer service cycle.

You will provide detailed information, make recommendations on itineraries and products, and employ consultative selling techniques to increase bookings while ensuring complete customer satisfaction.

Qualifications

• Customer service orientation and strong sales skills are required.
• Experience in cruise industry reservations systems is preferred.
• Effective multitasking in a fast-paced, entrepreneurial environment.

Responsibilities

• Provide information and recommendations on Atlas Ocean Voyages destinations, itineraries, and products.
• Use consultative selling to increase bookings and satisfaction.
• Support Travel Advisors and guests via phone and email with professional service.
• Follow up promptly to complete tasks and commitments.
• Maintain engagement with new leads and previous customers to generate new business.
• Independently research information as needed.
• Meet/exceed sales goals by booking voyages and packages (air, hotel, land, insurance).
• Ensure accuracy in bookings and documentation, manage emails and route inquiries correctly.
• Collaborate with departments to ensure seamless booking and service experience.
• Utilize CRM (Zoho) and Seaware to maintain guest history and follow-ups.
• Participate in ongoing training and sales initiatives.

Skills

Customer service

Sales skills

Multitasking

Communication

Team-oriented

Self-motivated

Tools

Zoho CRM

Seaware

Job description

Atlas Ocean Voyages was established in September 2019 and is headquartered in Fort Lauderdale, Florida. We are the U.S. subsidiary of Mystic Cruises, an ocean cruise division belonging to Mystic Invest Holding, a leader in the travel and tourism sector that is based in Portugal, making Atlas the first ocean cruise line to sail under the Portuguese flag. Mystic Invest Holding has more than 25 years of experience in hospitality and travel, including river cruises, tours and attractions. We debuted our first yacht, World Navigator®, in August 2021 and since then have been leaders in luxury expedition cruising as the first to embark on year-round expeditions.

Why Atlas Ocean Voyages?

At Atlas, we don’t just offer cruises, we create unforgettable explorations. Our team members enjoy:

• Competitive compensation and comprehensive benefits.
• Travel perks and industry privileges.
• A collaborative, inclusive, and growth-oriented culture.

Job Description

Job Summary

Atlas Ocean Voyages is seeking an experienced individual to join our amazing, best-in-class team of Partner Sales Specialist. As a brand ambassador, this role is responsible for cultivating new relationships, while strengthening existing ones. The Partner Sales Specialist service new and existing reservation calls from our Travel Agency / Advisor partners throughout the entire customer service cycle.

Responsibilities:

• Provide detailed information and make appropriate recommendations regarding Atlas Ocean Voyages destinations, itineraries, and ancillary products.
• Use courteous, professional, consultative selling techniques and product knowledge to increase booking revenue and provide complete customer satisfaction
• Provide consistent consultative telephone and email support to Travel Advisors and guests in a positive, knowledgeable, and professional manner.
• Consistently follow up in a timely manner using phone and email to ensure all outstanding tasks and commitments are brought to full completion.
• Maintain the highest level of engagement and responsiveness of all available new sales leads and previous customers to generate new business.
• Ability to independently research information.
• Meet or exceed sales goals by booking voyages and optional packages (air, hotel, land, insurance).
• Ensure complete accuracy in all bookings and call documentation.
• Maintain an abandonment rate to the minimum by answering calls promptly.
• Maximize conversions even on non-booking calls by collecting complete profile information.
• Monitor and manage confirmation emails and resolve issues promptly.
• Review incoming department emails and route them appropriately.
• Collaborate across departments to ensure seamless cruise booking and service experience.
• Utilize CRM (Zoho) and reservation systems (Seaware) to maintain guest history and follow-ups.
• Actively participate in ongoing training and sales performance development.
• Support departmental and company-wide sales initiatives and projects.
• Performing other job-related functions as assigned

Qualifications

• This position is on-site and is based in our corporate office in Fort Lauderdale, Florida, requiring a flexible schedule, with the ability to work weekends and holidays as needed
• Must be customer service-oriented and have excellent sales skills
• Ability to effectively multi-task.
• Able to work positively, cooperatively, and respectfully in a fast-paced, diverse, and entrepreneurial business environment
• Cruise industry reservations systems experience highly preferred.
• Self-motivated, organized, and team-oriented with strong verbal and written communication skills.
• Ability to learn the CRM (Zoho) and reservation system (Seaware) required
• Proficient in verbal/written English
• Knowledge of Microsoft Office Suit

Additional Information

All your information will be kept confidential according to EEO guidelines.