Partner Renewal Coordinator

Computacenter; Irvine (CA); On-site; USD 55,000 - 75,000; Full time

Job summary

Computacenter is seeking a Partner Renewal Coordinator to support the Renewals team by identifying future renewal opportunities from invoiced orders and ensuring accurate product tracking through serial uploads. This role maintains data integrity across systems and helps forecast renewal activity.

You will collaborate with the renewals team, vendors, and internal stakeholders to resolve discrepancies, update records in Salesforce, SAP, and vendor portals, and prepare quotes and material requests

Qualifications

• 1–2 years of renewals, operations, sales support, or order processing experience.
• Strong attention to detail with data accuracy.
• Experience with Salesforce, SAP, Microsoft Office, and Teams.
• Eligible to work legally in the United States.

Responsibilities

• Review invoiced renewal orders to identify items needing future renewal tracking.
• Create renewal opportunities in Salesforce from invoiced data.
• Ensure opportunity details align with renewal processes.
• Upload serial numbers via Salesforce accurately and promptly.
• Troubleshoot serial issues with Renewals team, vendors, and stakeholders.
• Maintain clean data to support renewal notifications and forecasting.
• Keep renewal data, serials, and opportunities updated across Salesforce, SAP, and vendor portals.
• Provide visibility into upcoming renewal cycles and pipelines.
• Assist in generating renewal reports or dashboards.
• Create customer quotes and templates, and submit for review.
• Create material requests for new part creation.
• Coordinate customer revisions within SLA with Partner Renewal Generalist.
• Support renewal projects, data cleanup, and process improvements.
• Perform other duties as assigned.
• Support Computacenter’s mission and core values.

Skills

Salesforce

Data integrity

Attention to detail

Cross-functional collab

Tools

Microsoft Office

Teams

Job description

The Partner Renewal Coordinator is responsible for supporting the Renewals team by identifying and creating future renewal opportunities from invoiced orders and ensuring accurate product tracking through serial uploads. This role maintains data integrity across systems, streamlines renewal forecasting, and collaborates closely with the renewals team to support a seamless renewal lifecycle

What you'll be doing

• Review invoiced renewal orders to identify items requiring future renewal tracking
• Create renewal opportunities in Salesforce based on invoiced data from Batnet
• Ensure all opportunity details are accurate and aligned with the documented renewal process
• Complete serial number uploads through Salesforce accurately and in a timely manner to support vendor and customer requirements
• Troubleshoot serial issues and partner with the Renewals team, vendors, and internal stakeholders to resolve discrepancies
• Maintain clean data to support automated renewal notifications and forecasting
• Ensure renewal data, serials, and opportunity details are consistently updated across systems including Salesforce, SAP, and applicable vendor portals
• Provide the Renewals team with visibility into upcoming renewal cycles and opportunity pipelines
• Assist in generating renewal-related reports or dashboards as needed
• Create customer quotes or quote templates with accurate quoting and ordering details, and submit them to the Partner Renewal Generalist for review
• Create material requests as needed for new part creation
• When customer revisions are required, partner with the Partner Renewal Generalist to ensure updates are made within the required SLA
• Support special renewal projects, data cleanup activities, and process improvement initiatives
• Perform other duties as assigned
• Embrace and support Computacenter’s mission and core values

What you have

• Legally eligible to work in the United States.
• 1–2 years of experience in renewals, operations, sales support, order processing, or related function.
• Strong attention to detail, with the ability to manage large volumes of data accurately.
• Good knowledge and experience of Salesforce, SAP, Microsoft office and Teams.
• Strong communication skills and ability to collaborate across teams.
• Excellent self-organization and time management skills.
• Ability to prioritize and handle multiple requests simultaneously.
• Can build trust, be assertive when required and show initiative and enthusiasm.
• Resilience, and able to deal with stressful situations.
• Demonstrate an understanding of product supply chains.
• Team-oriented working and thinking.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security, and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us