Renewal Operations Specialist

Computacenter AG & Co. oHG; Irvine (CA); On-site; USD 59,000 - 72,000; Full time

Job summary

Computacenter AG & Co. oHG is seeking a Renewal Operations Specialist to manage high-volume vendor renewals, quotes, and orders for assigned partners. You will collaborate with Sales and internal teams to ensure accurate quotes and timely orders, with emphasis on on-time renewal delivery.

Based in Irvine, CA, you will utilize Salesforce, SAP, MS Office and MS Teams to track opportunities, generate reports, and maintain billing integrity while upholding Computacenter’s values and customer focus.

Qualifications

• Legally eligible to work in the United States.
• Strong Salesforce, SAP, MS Office and MS Teams skills.
• Good knowledge of the IT industry and products.
• Excellent communication in a multicultural environment.

Responsibilities

• Partner with business leaders to deliver services aligned with company objectives.
• Run regular partner reports to ensure timely renewal prep.
• Collaborate with manufacturers to compile contract lists for renewals.
• Create quotes for transactional vendors.
• Review quotes for accuracy before presenting to customers.
• Maintain Salesforce opportunities for renewals.
• Determine correct pricing for customers and vendors.
• Create quotes/templates with accurate details.
• Place sales orders and ensure timely customer billing.
• Update vendor portals per customer requests.
• Embrace Computacenter’s mission and core values.

Skills

Salesforce

SAP

MS Office

MS Teams

IT industry knowledge

English communication

Job description

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Renewal Operations Specialist

About the role

The Partner Renewal Generalist has general knowledge regarding the full lifecycle of high-volume vendor support for quoting and ordering of on time renewals. The Renewal Contract Generalist will focus on several key and transactional partners creating timely quotes and on time orders for their assigned partners. They will be able to work on many partners and internal toolsets. This requires communication and cooperation with Sales staff and other internal staff to ensure the best possible experience for our customers.

Annual Salary Range : $65K

What you'll be doing

• Partner with business leaders to deliver services that support company objectives and that are consistent with Winning Together values.
• Run regular reporting (according to standard set) on assigned partners to ensure timely renewal preparation.
• Work closely with manufacturers to obtain complete list of contracts for customers coming up for renewal and merge accordingly.
• May request quote creation for transactional vendors to other resources.
• Review and adjust details given by vendor accordingly to provide accurate quote for the customer.
• Review and maintain opportunities in Salesforce for partner renewals and transactional vendors.
• Partners with the business leaders to determine correct pricing for the customer for assigned and transactional vendors.
• Create a quote or quote template for the customer quotes with accurate quoting/ordering details.
• Send the quote or quote template to the business leader for presentation to the customer noting any anomalies or questions to the customer that may have been highlighted during the review.
• Create material request as needed.
• If revisions are requested by the business leader from the customer, then Partner Renewal Generalist will be responsible for making changes in the required SLA.
• Receive purchase order from Sales team or Named Account Renewal Manager.
• Place the Sales Order under the proper customer entity.
• Ensure that customer billing takes place in a timely manner.
• Update the Vendor portals and details with necessary information per the customer request.
• Other duties as assigned.
• Embrace and support Computacenter’s mission and core values.

What you have

• Legally eligible to work in the United States.
• Good knowledge and experience with Salesforce, SAP, MS Office and MS Teams
• Good knowledge of the IT industry and an understanding of IT technologies and products.
• Comfortable communicating with colleagues in different countries where English is not the first spoken language.
• Excellent self-organization and time management skills. Ability to prioritize and handle multiple requests simultaneously.
• Can build trust, be assertive when required and shows initiative and enthusiasm.
• Resilience, and able to deal with stressful situations.
• Demonstrate an understanding of product supply chains.
• Team-oriented working and thinking.

What you can expect

There’s so much more to enjoy about being at Computacenter than just having a rewarding career. In addition to offering competitive compensation plans and long-term career opportunities, we provide an attractive mix of benefit plans to contribute to your good health, future financial security and peace of mind.

About us

Computacenter is a leading independent technology partner, trusted by large corporate and public sector organizations. We help our world-renowned customers to source, transform, and manage their IT infrastructure to deliver digital transformation, enabling users and their business. We’re a public company quoted on the London FTSE 250 (CCC.L) and employ over 21,000 people worldwide. In the US, we support some of the country’s best-known businesses with regional hubs in San Francisco and Irvine, CA; Norcross, GA; Plano, TX; and New York City; and Integration Centers in Silicon Valley and Atlanta. www.computacenter.com/us