Partner Relations Manager

Diamond Solutions; Charlotte (NC); On-site; USD 65,000 - 70,000; Full time

Benefits offered by this job

Cell phone reimbursement

Company laptop

Daily per diem for overnight trips

401(k) company match

Unlimited PTO

Bonus potential

Job summary

Diamond Solutions is seeking a Partner Relations Manager to source, vet, onboard, and cultivate relationships with subcontractors for asphalt and concrete projects. The role collaborates with the Operations team, maintains partner performance data, and drives value through strategic partnership management.

The ideal candidate has remote account management experience, strong negotiation skills, and a proven ability to scale partner programs while aligning with company values and growth goals.

Qualifications

• Background in sales managing accounts remotely, selling to subcontractors.
• Ability to cast vision and sell partners on the value of the relationship.
• Resilient, self-motivated go-getter who isn’t discouraged by rejection.
• Highly relational with strong relationship-building instincts.

Responsibilities

• Partner recruitment & onboarding: assess, vet, and onboard new subcontractor partners; define expectations.
• Partner relationship management: conduct follow-ups, build long-term loyalty, maintain contractor ratings.
• Market intelligence & reporting: prepare quarterly market analyses and monthly performance dashboards.
• Collaboration & teamwork: align with Operations, participate in meetings, and ensure timely responses.

Skills

Account management

Remote selling

Contract negotiations

Relationship building

Sales driven

Time management

Cross-functional collaboration

Job description

The Partner Relations Manager position is responsible for sourcing, vetting, onboarding, and cultivating relationships with subcontractors for asphalt and concrete projects across all service areas. Reports for work Monday through Friday as needed from 8am–6pm, with some earlier or later days based on meetings across time zones. Participates in conference calls and meetings as needed, including weekly Operations meetings.

Partner Recruitment & Onboarding

• Assess and prioritize recruitment efforts, balancing growth in newer/emerging markets against reinforcing “hot zones” where work volume exceeds current contractor capacity
• Direct prospective partners to complete the partner questionnaire (company information, service capabilities, geographic markets, project size range) for review
• Review completed questionnaires and vetting results to determine fit; confirm references and compliance where applicable
• Input approved partners into operations management software; onboard and train new partners in Diamond's partner portal, Connect
• Set and communicate expectations on job volume for new partners
• Negotiate and finalize payment terms with new and existing partners

Partner Relationship Management

• Conduct follow-up meetings with partners to gather feedback and maintain regular touch points with existing contractors
• Develop long-term relationships with partners, resulting in a strong partner retention rate
• Develop and manage a partner incentive program
• Maintain a contractor rating system to track and reflect partner performance
• Plan and execute partner events and initiatives that make partners feel valued and recognized
• Ensure timely in-system notifications and flags related to partner job counts and status

Market Intelligence and Reporting

• Complete a partner market analysis report quarterly
• Provide monthly performance reports to the leadership team on partner performance metrics, including onboarding volume (weekly/monthly/annual) and retention (percentage of partners retained within the established timeline)

Collaboration and Teamwork

• Uphold company CoreValues, Core Focus, and Marketing Strategy
• Participate in team meetings to strategize on execution of partner initiatives, challenges, and needs
• Foster effective collaboration between the Operations team and partners to ensure seamless project delivery
• Conduct Business and Personal Goals review with the Director of Operations semi-annually
• Respond to questions, comments, or concerns within the same business day, or no more than 24 hours

Ideal Candidate Profile

• Background in sales managing accounts remotely rather than on-site, with volume sales experience selling to subcontractors
• Ability to cast vision and sell partners on the value of the relationship
• Resilient, self-motivated go-getter who isn't discouraged by rejection
• Highly relational, with strong relationship-building instincts
• Strategic mindset — able to build out a scaling model for partner support
• Strong organizational acumen
• Experience in contract negotiations

Diamond Core Values

• Relationships First
• Always Learning, AlwaysGrowing
• Add Value
• Open & Honest
• Can Do Attitude
• Grit

Reports to Director of Operations

• $50 Monthly Cell Phone Reimbursement
• Company-provided laptop for business use
• $68 daily per diem for overnight trips, if required
• 401(k) company match eligibility after one year (100% on the first 2% contributed, 50% on the next 3%), subject to IRS limits
• Unlimited PTO
• $65-70k DOE + Bonus potential