Remote Global Partner Delivery Lead

Monzo; United States; Remote; USD 55,000 - 70,000; Full time

Benefits offered by this job

Incentive awards

Benefits

Job summary

Monzo is expanding its Global Ops capability to deliver complex partner programmes. You will investigate systemic issues, perform root-cause analysis, and drive the delivery of defined workstreams from planning through to completion.

You’ll work with data, frontline teams and external partners to translate insights into measurable actions while ensuring readiness, governance and smooth handover to business-as-usual operations.

Qualifications

• Essential experience independently delivering defined projects or substantial workstreams from initial planning through implementation and handover.
• Experience preparing delivery plans, analysis, updates, recommendations or business case content for stakeholder review.
• Strong planning and organisation skills, with the ability to coordinate detailed actions, owners and dependencies while maintaining attention to quality.

Responsibilities

• Investigation and root cause analysis of partner-wide issues using quantitative and qualitative methods.
• Deliver end-to-end workstreams with clear milestones, owners and dependencies.
• Coordinate with Global Ops, GCOO, and partner teams to align delivery and manage risks.
• Ensure operational readiness and handover to BAU with post-launch monitoring.

Skills

Root cause analysis

Data analysis

Stakeholder management

Project delivery

Tools

Spreadsheets

Job description

Monzo is expanding its Global Ops capability to deliver complex partner programmes. You will investigate systemic issues, perform root-cause analysis, and drive the delivery of defined workstreams from planning through to completion.

You’ll work with data, frontline teams and external partners to translate insights into measurable actions while ensuring readiness, governance and smooth handover to business-as-usual operations.