Partner Operations Team Lead

Esri; Redlands (CA); On-site; USD 68,000 - 117,000; Full time

Job summary

Join a forward-thinking company as a leader in partner operations, where your coaching and team-building skills will drive success. Collaborate with internal teams and partners to optimize processes and implement innovative solutions that support the growth of the partner channel business. With a focus on results, you will mentor your team and enhance partner satisfaction through effective enablement programs. This role offers a unique opportunity to contribute to a diverse and inclusive workplace, where your insights will help shape the future of the organization. If you are passionate about driving change and fostering collaboration, this position is perfect for you.

Benefits

Medical insurance

Dental insurance

Vision insurance

401(k) plan

Profit-sharing programs

Vacation leave

Paid holidays

Professional growth opportunities

Qualifications

• 8+ years in partner operations for a global software company.
• 3+ years of mentoring and coaching experience.

Responsibilities

• Coordinate team activities to improve operational processes.
• Develop and implement partner business and enablement programs.

Skills

Sales and partner operations

Mentoring and coaching

Project management

Creative problem-solving

Communication skills

Collaboration and influence

Education

Bachelor’s in business or related field

Master’s in business or related field

Tools

Salesforce CRM

Microsoft PowerBI

Microsoft Office

Job description

At Esri, our partner operations team leads are part of a highly skilled team that work collaboratively within the Global Business Development Division and across Esri to manage operations and a variety of partner business programs. We invite you to use your coaching and team-building skills to lead a team that collaborates with business partners, internal account teams, business stakeholders, and operations staff to define programs, optimize processes and implement enablement solutions that meet Esri’s objectives for growing indirect channel business.

Responsibilities

• Coordinate and collaborate with your team. Coordinate your team’s activity and work alongside team members to improve operational processes. Mentor your team through active coaching, clear direction, and regular feedback. Cultivate a strong team to support partner objectives and generate results.
• Focus on partner success. Act as a key contributor in supporting the growth of programs, processes, and other enablement activities for the partner program.
• Communicate and facilitate. Establish, develop, and maintain relationships with partners in support of the partner channel business. Liaise with internal groups including sales, operations, training, professional services, contracts, customer service, and marketing to meet partner channel objectives. Work with partner subject matter experts to develop and review enablement and training material, and proactively identify additional expert resources who can address content gaps.
• Deliver Results. Develop, maintain, and implement partner business and enablement programs to increase partner satisfaction and efficiently meet partner channel objectives. Drive partner performance through the delivery of business engagement tools that document partner performance and alignment including business plans, scorecard measurements, and support for partner training and certification.
• Innovate and Adapt. Recommend, design, develop, and implement appropriate onboarding and enablement solutions that drive alignment and maturation of partners. Proactively drive improvements and evolve overall program objectives to support the high-growth Esri partner channel business.

Requirements

• 8+ years of experience planning, designing, developing, and implementing effective sales and/or partner operations and enablement solutions for a global software company
• 3+ years’ experience mentoring, motivating, and coaching on a team
• Advanced project and process management skills with an ability to own planning, scheduling, and coordinating
• Ability to develop creative solutions to complex problems by applying knowledge and judgment to identify approach and methods
• Experience in obtaining and using diverse partner and customer feedback and using partner and customer knowledge to optimize the design of partner business and enablement programs
• Consultative approach and proven track record of effective collaboration and influence at all levels of an organization, with the ability to achieve goals in a fast-paced and continuously evolving environment
• Excellent verbal and written communication skills and ability to build strong relationships with individuals at all levels, in multiple geographies and business functions, both internally and externally
• Working knowledge of Salesforce CRM, Microsoft PowerBI, and Microsoft Office tools
• Proactive, self-starter and results-oriented
• Ability to travel domestically or internationally up to 50%
• Bachelor’s in a business, accounting, finance, IT or a related field
• Visa sponsorship is not available for this positing. Applicants must be authorized to work for any employer in the U.S.

Recommended Qualifications

• General understanding of Esri products and services or other GIS technology
• Experience preparing, reviewing and presenting work plans, workflows, business metrics and reports
• Experience in negotiating, presenting, and visual storytelling across all levels of the organization
• Master’s in business, accounting, finance, IT or a related field

Esri’s competitive total rewards strategy includes industry-leading health and welfare benefits: medical, dental, vision, basic and supplemental life insurance for employees (and their families), 401(k) and profit-sharing programs, minimum accrual of 80 hours of vacation leave, twelve paid holidays throughout the calendar year, and opportunities for personal and professional growth.

A reasonable estimate of the base salary range is $68,640 - $116,480 USD.

About Esri

At Esri, diversity is more than just a word on a map. When employees of different experiences, perspectives, backgrounds, and cultures come together, we are more innovative and ultimately a better place to work. We believe in having a diverse workforce that is unified under our mission of creating positive global change. We understand that diversity, equity, and inclusion is not a destination but an ongoing process. We are committed to the continuation of learning, growing, and changing our workplace so every employee can contribute to their life’s best work.

If you don’t meet all of the preferred qualifications for this position, we encourage you to still apply!

Esri is an equal opportunity employer (EOE) and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability status, protected veteran status, or any other characteristic protected by law.