Partner Manager

ShipBob; United States; Remote; USD 65,000 - 110,000; Full time

Job summary

ShipBob is seeking a Partner Manager to manage its agency and tech partner ecosystem. This role focuses on building relationships, driving revenue growth, and requires a deep understanding of ecommerce. The ideal candidate will have extensive experience and a proactive, entrepreneurial mindset, as well as a commitment to collaboration and results.

Benefits

Medical, Dental, Vision & Basic Life Insurance

Paid Maternity/Parental Leave Program

Flexible Time Off Program

Floating Holidays (2 days/year)

Wellness Days (1 day/quarter)

401K Match

Qualifications

• Experience in ecommerce and fulfillment.
• Integration knowledge is essential.
• Strong negotiation and relationship management skills.

Responsibilities

• Manage and support a book of partners, ensuring satisfaction.
• Oversee partner onboarding and qualification.
• Develop strategic joint business plans with partners.

Skills

Knowledge of the ecommerce space

Technical aptitude

Business development skills

Detail orientation

Communication skills

Ability to scale yourself

Education

4+ years of experience in partnerships

Job description

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As a member of the ShipBob Team, you will...

• Grow with an Ownership Mindset: We champion continuous learning and proactive innovation. Team members are encouraged to identify challenges and take ownership of initiatives that drive merchant, company and personal growth. By tackling complex problems and exploring creative solutions, you won’t just follow a playbook, you’ll be actively building the future of ShipBob.
• Collaborate with Peers and Leaders Alike: ShipBob values collaboration and support, where team members and leaders alike are committed to helping each other succeed. We all sethigh standards and understand the importance oftransparency at all levels. We’ve created an environment where trust, open communication, and mutual respect motivate our teams to reach new heights.
• Experience a High-Performance Culture and Clear Purpose: Our commitment to delivering results creates a goal-driven, high-performance culture where everyone is empowered to contribute to our mission with a clear understanding of their direct impact and accountability. We measure success in tangible ways, allowing each team member to see the positive outcomes of their work and celebrate shared victories.

Location: Remote in these states: AL, AZ, CA, CO, FL, GA, KS, KY, IA, ID, IL, IN, LA, MA, ME, MI, MN, MO, NC, NH, NJ, NV, NY, OH, OK, OR, PA, RI, SC, SD, TN, TX, UT, VA, VT, WA, WI

Role Description:

From day one, you’ll be responsible for growing ShipBob’s agency and tech partner ecosystem while working closely with our go-to-market teams (sales, marketing, and revenue operations). Your primary focus will be managing relationships with partners who refer, resell, or recommend ShipBob’s fulfillment services, while also supporting a select group of partners where integration or strategic value alignments exist.

You’ll be accountable for revenue pipeline targets (lead flow, partner-driven sales opportunities, and pipeline revenue) and program-related KPIs (new partners onboarded, revenue share sourced from partners, etc.). In addition to these KPIs, you will have rotating, project-related goals that span 1-2 quarters (e.g. developing a new integration with a key partner).

You’ll report directly to the Senior Manager of Partnerships, and you'll have plenty of support in achieving your goals from our other experienced Partner Managers.

What You’ll Do:

• Partner Ecosystem Management: Oversee a book of partners, ensuring they are effectively managed and supported. Develop and maintain strong relationships with key partners. Act as the primary point of contact and ensure partners are engaged and satisfied.
• Take introductory calls with agency and tech partners within your vertical. You'll be responsible for qualifying these partners and determining fit, with a focus on driving value and lead flow from strategic relationships.
• Partner Onboarding: Oversee the onboarding process for new partners, ensuring they have the necessary tools, resources, and training to be successful.
• Strategic Planning: Collaborate with partners to create joint business plans that outline mutual goals, strategies, and key performance indicators.
• Revenue Growth: Identify opportunities to drive revenue growth through partnerships.
• Cross-functional Collaboration: Work closely with internal teams to ensure seamless integration of partner solutions and services. Coordinate with sales, marketing, and operations to deliver a smooth experience for our partners.
• Events & Webinars: Participate in co-marketing events (virtual and in-person) at the request of the partner marketing team. As we continue to ramp up our in-person events strategy (~20-25 per quarter), the Partner Program Manager will need to be open to travel and work at conferences, VIP dinners, and expos. Each PM is expected to participate in 5 in-person events per quarter. There is a particular need for staff at events on the East Coast, which represents our biggest area of opportunity.
• Additional duties and responsibilities as necessary.

What You’ll Bring To The Table:

• Knowledge of the ecommerce space. Be able to become a thought leader around ecommerce and fulfillment, you can build a solid credibility with ecosystem partners.
• Technical aptitude or knowledge. Most top partnerships require a direct integration with ShipBob’s fulfillment software. You don’t have to know how to write code, but aptitude in comprehending integrations, APIs, and the functionality of integrations is essential.
• Maturity in business development skills. You will be managing the day-to-day relationship with partners. You should be comfortable and empowered in negotiating the proper structures, contracts, etc. to ensure success.
• Entrepreneurial/self-starter tendencies. No one will tell you what to do every day in this role, so you will have to create your own roadmap. The ability to work autonomously and reach firm conclusions using messy or incomplete data is crucial.
• Detail orientation and communication skills. You are interacting with our highest-revenue partners and C-level executives within ShipBob. Attention to detail in your written and verbal communication is key.
• Willingness to get in the weeds. At ShipBob, we don’t have any roles that sit in ivory towers. You should be willing to interface directly with partner contacts, internal stakeholders, and merchants (our customers) at any level to solve problems.
• Ability to “scale yourself”. This is not a sales role but does carry revenue targets, so you must make the best use of your time by prioritizing, automating, and working through others where possible vs. pursuing your own wins exclusively.
• The ideal candidate will have 4+ years of experience in partnerships and a pre-established network of agency partners.
• Medical, Dental, Vision & Basic Life Insurance
• Paid Maternity/Parental Leave Program
• Flexible Time Off Program
• Floating Holidays (2 days/year)
• Wellness Days (1 day/quarter)
• 401K Match
• See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)

ShipBob believes in transparency while providing a competitive total compensation package with a pay for performance approach. The full base pay range for this position in our compensation architecture is $65,838 - $109,730. In addition to base salary, this role includes the opportunity to be eligible for participation in the Company's discretionary bonus plan based on Company's plans and in accordance with Company’s policies.

We recognize that people come with a wealth of experience and talent beyond just the technical requirements of a job. If your experience is close to what you see listed here, please still consider applying. Diversity of experience and skills combined with passion is a key to innovation and excellence; therefore, we encourage people from all backgrounds to apply to our positions.

About You:

The work we do at ShipBob is both challenging and rigorous, which means our environment isn’t the right fit for everyone, and that’s okay. We welcome energetic high performers who thrive in a dynamic, collaborative, results-driven environment. We value individuals who embrace accountability and humility, push boundaries, and are motivated by challenging work. Every team member, no matter their role or tenure, is expected to roll up their sleeves and tackle the complex problems we face in today’s global supply chain.

Learn more about our core values and how we perform at a high level in our day-to-day work on our Culture page (https://www.shipbob.com/careers/culture/).

About Us:

ShipBob is a leading global supply chain and fulfillment technology platform designed for SMB and Mid-Market ecommerce merchants to provide them access to best-in-class capabilities and to deliver a delightful shopper experience. Merchants can outsource their entire fulfillment operations, utilize ShipBob’s proprietary warehouse management system for in-house fulfillment, or take advantage of a hybrid solution across ShipBob’s dozens of fulfillment center network in the United States, Canada, Mexico, United Kingdom, Europe, and Australia. ShipBob is backed by leading investors like Menlo Ventures, Bain Capital Ventures, Hyde Park Venture Partners, and SoftBank Vision Fund 2, and is one of the fastest-growing tech companies headquartered in Chicago.

ShipBob provides equal employment opportunities to all employees and applicants for employment and prohibits discrimination and harassment of any type without regard to race, color, religion, age, sex, national origin, disability status, genetics, protected veteran status, sexual orientation, gender identity or expression, or any other characteristic protected by federal, state or local laws.

This policy applies to all terms and conditions of employment, including recruiting, hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation and training.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Business Development and Sales

• Industries

  Transportation, Logistics, Supply Chain and Storage and Software Development

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