Associate Manager Call Center, Provider Marketing & Sales

Henry Schein One; United States; Remote; USD 95,000 - 105,000; Full time

Job summary

Henry Schein One is seeking an Associate Manager for their Call Center, focusing on Provider Marketing and Sales. This pivotal role drives revenue growth and engages providers while leading a dedicated marketing team. Responsibilities include developing strategies, managing stakeholder relationships, and enhancing brand visibility in the dental market.

Benefits

Medical, Dental and Vision Coverage

401K Plan with Company Match

Paid Time Off (PTO)

Work Life Assistance Program

Education Benefits

Volunteer Opportunities

Qualifications

• 7+ years of professional experience required.
• Experience in digital marketing and sales.
• Experience with tradeshow marketing.

Responsibilities

• Lead and develop a provider marketing team.
• Oversee marketing strategies and campaigns.
• Identify revenue growth opportunities.

Skills

Excellent communication skills

Analytical skills

Project management skills

Leadership skills

Ability to analyze data

Negotiation skills

Problem-solving skills

Education

Bachelor’s degree or global equivalent

Master's degree or global equivalent

Job description

Associate Manager Call Center, Provider Marketing & Sales

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Associate Manager Call Center, Provider Marketing & Sales

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Job Summary

The Provider Marketing and Sales Manager is responsible for driving organizational growth and overseeing the operational execution of the Provider Marketing Program, with a strong focus on revenue growth, provider engagement, and business development. This role manages a dedicated team, develops performance-driven programs, and shapes long-term monetization strategies that align with the company’s growth objectives. Key responsibilities include developing and executing sales plans, leading monetization initiatives, managing budgets and performance targets, and identifying new channels to unlock revenue opportunities. The role also collaborates cross-functionally across Henry Schein One to generate leads, strengthen referral pipelines, and enhance brand visibility through integrated marketing efforts.

***This position is Remote***

Job Summary

The Provider Marketing and Sales Manager is responsible for driving organizational growth and overseeing the operational execution of the Provider Marketing Program, with a strong focus on revenue growth, provider engagement, and business development. This role manages a dedicated team, develops performance-driven programs, and shapes long-term monetization strategies that align with the company’s growth objectives. Key responsibilities include developing and executing sales plans, leading monetization initiatives, managing budgets and performance targets, and identifying new channels to unlock revenue opportunities. The role also collaborates cross-functionally across Henry Schein One to generate leads, strengthen referral pipelines, and enhance brand visibility through integrated marketing efforts.

What You Will Do

• Lead, coach, and develop a high-performing provider marketing team.
• Oversee daily, weekly, and monthly execution plans to meet sales and performance targets.
• Oversee recruitment, training, and retention of top talent in the business development function.
• Own the development and execution of provider-facing marketing strategies, including campaign messaging, product education, and competitive positioning to drive provider engagement and participation.
• Develop and implement monetization strategies that optimize performance and unlock new revenue streams.
• Ensure dentist list integrity and refine processes and data collection to implement advanced solutions.
• Own the eligibility verification process by streamlining systems and workflows, while ensuring clear, consistent communication to both members and providers.
• Lead sales program design, including messaging, training, and counter-competitive tactics tailored to dental providers.
• Identify high-value opportunities and lead initiatives to achieve revenue growth
• Partner with marketing and demand generation teams to create campaigns that resonate with target markets
• Partner with marketing and demand generation teams to track metrics on lead referrals, develop spiffs and help move leads through the funnel
• Plan, execute on key dental industry trade shows and events to elevate brand visibility, generate quality leads, ensure conversion to enrolled and producing accounts, and build awareness among prospective providers.
• Oversee daily operations, including lead management, performance tracking, and process improvement.
• Manage internal workflows and relationships, resolving service, technology, or sales issues that impact performance.
• Conduct QA and call reviews to maintain quality standards.
• Establish and manage a dentist advisory board to collect actionable feedback, validate program value, and inform ongoing marketing and product initiatives.
• Use insights to refine provider strategy and enhance the customer experience.
• Collaborate with cross functional teams to launch integrated campaigns, execute lead transfer processes, and align provider efforts with broader business goals.
• Maintain a continuous feedback loop with Product to inform roadmap decisions.
• Monitor and drive team metrics and business trends, proactively addressing challenges and identifying opportunities for improvement.
• Prepare weekly, monthly & quarterly reports, presentations, and recommendations to keep senior leadership informed.
  
  
  

Travel/Physical Demands

• Travel typically less than 10%. Office environment. No special physical demands required.
  
  
  

Qualifications

Must have:

• Typically, 7 or more years of increasing responsibility and complexity in terms of any applicable professional experience; first-level manager.
• Typically, a bachelor’s degree or global equivalent in related discipline. Master's degree or global equivalent a plus.
• Excellent communication skills – ability to share results and impact with the organization.
• Experience with digital marketing, value-based content development, tradeshows and dentist marketing and sales
• Ability to analyze data from multiple sources and identify trends and inconsistencies to develop action plans for improvement
• Desire to establish and build relationships between organizations and teams that drive success.
• Strong ability to design and communicate plans and results to stakeholders.
• Excellent project management skills, with a demonstrated ability to consistently orchestrate, prioritize and manage multiple projects, from concept through implementation.
• Experienced in Managing Commission and Incentive Programs for agents
• Knowledge of customer segmentation
• Knowledge of relational database design and reporting systems.
• Strong analytical, math, and reasoning skills.
• Ability to multi-task and work well under pressure to meet deadlines
• Strong leadership and coaching skills
• Strong management skills and ability to attract, retain, motivate and develop team members for high performance
• Excellent verbal and written communication skills and ability to resolve disputes effectively
• Strong presentation and public speaking skills
• Strong decision making, analysis and problem-solving skills with ability to multi-task
• Understand and act on financial information that may contribute to business profitability
• Ability to manage successful projects, manage risks, costs, time and project teams
• Lead team to achieve company goals in effective ways
• Strong planning and organizational skills and techniques
• Communicate effectively with management
• Good negotiating skills
• Build relationships, understand organizational complexities and manage conflict
• Broad professional and managerial skills with an understanding of industry practices and company policies and procedures
  
  
  

Nice to have

The posted range for this position is $95,000-$105,000 which is the expected starting base salary range for an employee who is new to the role to fully proficient in the role. Many factors go into determining employee pay within the posted range including prior experience, current skills, location/labor market, internal equity, etc. This position is eligible for a target bonus not reflected in the posted range.

What You Get As a Henry Schein One Employee

• A great place to work with fantastic people.
• A career in the healthcare technology industry, with the ability to grow and realize your full potential.
• Competitive compensation.
• Excellent benefits package! Medical, Dental and Vision Coverage, 401K Plan with Company Match, Paid Time Off (PTO), Sick Leave (if applicable), Paid Parental Leave, Short Term Disability, Income Protection, Work Life Assistance Program, Health Savings and Flexible Spending Accounts, Education Benefits, Worldwide Scholarship Program, Volunteer Opportunities, and more.
  
  
  

About Henry Schein One

Henry Schein One is the global leader in dental management, analytics, communication, and marketing software. Our company’s products and services work together as one simple solution to provide users with a seamless and integrated experience.

Our company thrives because of our people. We believe in supportive, diverse, and inclusive workforce, inclusive environments, professional development opportunities, and competitive compensation packages. We value innovation, teamwork, and encourage work-life balance.

One of many reasons why Henry Schein One (HS1) leads the industry is because of our products, services and most importantly our people. In 2022 HS1 was awarded one of the top places to work for in Utah. To learn more, click here: 2022 Best Companies To Work For | Henry Schein One

Henry Schein, Inc. and Henry Schein One, LLC are Equal Employment Opportunity Employers and do not discriminate against applicants or employees on the basis of race, color, religion, creed, national origin, ancestry, disability that can be reasonably accommodated without undue hardship, sex, sexual orientation, gender identity, age, citizenship, marital or veteran status, or any other legally protected status.

Unfortunately, Henry Schein One is not currently hiring individuals residing in Alaska, Delaware, Hawaii, Iowa, Louisiana, Maryland, Nebraska, North Dakota, Rhode Island, South Dakota, Vermont, West Virginia, Washington DC, or Puerto Rico and other US Territories.

Seniority level

• Seniority level

  Mid-Senior level

Employment type

• Employment type

  Full-time

Job function

• Job function

  Marketing and Sales

• Industries

  Technology, Information and Internet

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