Partner Experience & Success Specialist

Morales Professional, a morales group company; Indianapolis (IN); On-site; USD 40,000 - 60,000; Full time

Job summary

Morales Professional, a Morales Group company, is seeking a Partner Experience Specialist to support auction partners, dealer partners, and internal team members. This role coordinates floorplan loans accurately and on time, serving as a key connection point across the partner experience, and helps ensure dealer partners receive responsive, dependable support.

The ideal candidate brings a winning attitude, excellent listening and communication skills, strong attention to detail, and the ability

Qualifications

• High school diploma or equivalent.
• Strong organizational and time-management skills.
• Ability to earn trust and build relationships over the phone.
• Exceptional problem-solving skills.
• Professional maturity and discretion when handling sensitive information.
• Proficiency with Microsoft Office Suite or related software.
• Excellent interpersonal and customer-service skills.
• Strong written communication skills.
• Strong attention to detail and the ability to thrive in a fast-paced and, at times, stressful environment.

Responsibilities

• Receive and process inbound communications from dealers, including email, phone, and text, in a timely manner.
• Receive, validate, and process floorplan loan requests in accordance with client policies, procedures, and advance guidelines.
• Accurately calculate amounts due across a variety of floorplan situations.
• Maintain a steady workflow and complete additional assignments during available time, as needed.
• Develop a thorough understanding of client policies, processes, and procedures related to assigned areas and consistently follow established requirements.
• Apply experience and lessons learned to create or improve work methods related to floorplan advances and the overall partner experience.
• Perform other duties as assigned.

Skills

Organizational skills

Relationship building

Problem solving

Professional discretion

MS Office

Interpersonal skills

Written communication

Attention to detail

Education

High school diploma or equivalent

Tools

Microsoft Office Suite

Job description

Morales Professional, a Morales Group company, is seeking a Partner Experience Specialist to support auction partners, dealer partners, and internal team members. This role coordinates floorplan loans accurately and on time, serving as a key connection point across the partner experience, and helps ensure dealer partners receive responsive, dependable support.

The ideal candidate brings a winning attitude, excellent listening and communication skills, strong attention to detail, and the ability