Partner Experience Manager II

Alegeus; Milwaukee (WI); Hybrid; USD 66,800 - 113,700; Full time

Benefits offered by this job

Flexible work environment

Paid vacation

Professional development

Health benefits

Job summary

Alegeus in Milwaukee, WI is seeking a Partner Experience Manager II to reimagine the Partner Experience role, streamline operations, reduce redundancies, and boost self-service capabilities in healthcare SaaS. You will coordinate with technical teams, negotiate with clients, implement strategies to achieve objectives, and manage expectations through contract management.

Ideal candidates have 2-5 years in client service delivery in SaaS, a bachelor’s degree, and willingness to split time between

Qualifications

• 2-5 years’ experience in Client Service Delivery/Account Management role in a SaaS industry.
• 2-5 years’ experience in the administration of Consumer Driven Health (CDH) accounts/TPA managed benefits/or Health Plans, preferred.
• Bachelor’s degree or equivalent education and/or work experience.

Responsibilities

• A proactive change agent who consistently demonstrates urgency, persistance, level-headedness, and a results-oriented approach, coupled with creative and analytical thinking.
• Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary.
• Implement high-level strategies to achieve project objectives.
• Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.
• Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.

Skills

Customer lifecycle management

Stakeholder communication

Project strategy

Contract management

Process optimization

Education

Bachelor's degree

Job description

Do you want to shape the future of fintech and healthtech? Energized by challenges and inspired by bold goals? Ready to elevate your career alongside driven and talented colleagues? If that sounds like you, explore a career at Alegeus today. Opportunity Happens Here.

Partner Experience Manager II

Join our team at Alegeus, where you’ll experience unmatched opportunity and a culture that cares deeply about succeeding together. As a Partner Experience Manager II, you’ll reimagine the Partner Experience role by innovating ways to streamline operations, eliminate redundancies, and enhance customer self‑service capabilities to establish Alegeus as a leading efficient and scalable company in the healthcare industry.

OPPORTUNITY HAPPENS HERE — REALIZE YOURS

Alongside The Best And The Brightest, You Will Regularly

• A proactive change agent who consistently demonstrates urgency, persistance, level‑headedness, and a results‑oriented approach, coupled with creative and analytical thinking.
• Exhibit strong negotiation skills to effectively prioritize client requests among technical teams, escalating when necessary.
• Implement high‑level strategies to achieve project objectives.
• Maintain client relationships by enhancing service delivery discussions, improving communications, and setting clear expectations through coordinated contract management, exceeding client needs with a proactive approach.
• Review and recommend enhancements to Business Process Flows to optimize efficiency within the Alegeus application and functionality.

Essential Skills For Creating a Lasting Impact

• Abilities: Able to manage the customer lifecycle in a fast‑paced, highly nuanced environment. Able to effectively communicate with a wide range of audience stakeholders—from C‑suite to entry‑level contacts to technical analysts.
• Experience: 2-5 years’ experience in Client Service Delivery/Account Management role in a SaaS industry. 2‑5 years’ experience in the administration of Consumer Driven Health (CDH) accounts/Third Party Administrator (TPA) managed benefits/or Health Plans, preferred.
• Education: Bachelor’s degree or equivalent education and/or work experience.
• Location: 25% in office hybrid (Boston, MA; Maitland, FL; Milwaukee, WI).

Because We Care, We Offer

• A flexible work environment
• Competitive salaries, paid vacation, and holidays
• Robust professional development programs
• Comprehensive health, wellness, and financial packages

SHARED AMBITION. INSPIRED FUTURE.

• People First. We pride ourselves in bringing talented people together and treating one another with care.
• Partner Powered. We are committed to empowering our partners, knowing our success is shared and we win as one.
• Always Advancing. We are driven by potential and relentlessly determined to achieve our goals.

“I truly believe that people who are well‑skilled and talented can go wherever they want in this company. We want to create the best place anyone has ever worked.” - Alegeus employee

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We are committed to a policy of Equal Employment Opportunity and will not discriminate against an applicant or employee on the basis of race, color, religion, creed, national origin or ancestry, sex, age, physical or mental disability, veteran or military status, genetic information, sexual orientation, marital status, or any other legally recognized protected basis under federal, state or local laws, regulations or ordinances. The information collected by this application is solely to determine suitability for employment, verify identity and maintain employment statistics on applicants.

The posted salary range reflects the minimum and maximum target for this position’s compensation grade and represents a blended range across our three hub locations: Florida, Massachusetts, and Wisconsin. Within this range, individual compensation is determined based on a variety of factors, including but not limited to job‑related skills, experience, and education. This range may also be adjusted based on geographic location and market conditions. In addition to base salary, total compensation may include bonuses, incentive plans, and a comprehensive benefits package.

Position Compensation Range

$66,800.00 - $113,700.00

Alegeus may use AI technology during candidate interviews. The uses include recording, note‑taking, and summarizing candidate interviews. The information generated by the AI technology will be used by Alegeus during the hiring process. If you wish to opt out of having AI technology transcribe your interview, please notify your recruiter in advance of the interview. Otherwise, by agreeing to an interview with us, you consent to the use of AI technology during your interview.