Partner Engagement Manager, Army University

Onebrief; Fort Leavenworth (KS); On-site; USD 150,000 - 180,000; Full time

Job summary

Onebrief, a remote-first collaboration and AI-powered workflow software, seeks a Partner Engagement Manager in Fort Leavenworth, KS. You will own the customer relationship from frontline users to Generals, and rapidly expand product usage across military workflows while maintaining a high level of product proficiency and advocacy for improvements.

You will communicate customer needs to the product team, lead engagements with senior leaders, and coordinate with our engineering team to resolve

Qualifications

• Proven experience leading operational planning within a military context.
• Experience expanding product usage across large organizations.
• Strong ability to support renewals and drive sales with customers.

Responsibilities

• Own the entire customer relationship from users to senior leaders.
• Expand product usage across workflows within Onebrief.
• Communicate user needs to the product team and advocate improvements.
• Support face-to-face and remote customer engagements.
• Coordinate with customers and product engineering during incidents.

Skills

Operational planning

Customer relationship

Product feedback

Power user

Interpersonal skills

Communication

Adaptability

Education

Advanced military education

Tools

JWICS access

Job description

About Onebrief

Onebrief is collaboration and AI-powered workflow software designed specifically for military staffs. By transforming this work, Onebrief makes the staff as a whole superhuman - meaning faster, smarter, and more efficient.

We take ownership, seek excellence, and play to win with the seriousness and camaraderie of an Olympic team. Onebrief operates as an all-remote company, though many of our employees work alongside our customers at military commands around the world.

Founded in 2019 by a group of experienced planners, today, Onebrief’s team spans veterans from all forces and global organizations, and technologists from leading-edge software companies. We’ve raised $123m+ from top-tier investors, including Battery Ventures, General Catalyst, Insight Partners, and Human Capital, and today, Onebrief is valued at $1.1B. With this continued growth, Onebrief is able to make an impact where it matters most.

Required: Top Secret clearance with eligibility for SCI

In person in Fort Leavenworth, KS

What you will achieve

Your mission

As a Partner Engagement Manger you will,

• Own the entire customer relationship, from users up to Generals.
• Rapidly expand product usage until ~100% of workflows are in Onebrief. You’ll need a combination of ordinary training and subtler strategies to get our product used as much as possible.
• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.
• Instill the Onebrief brand image.
• Enable our expansion to Allies and Partners.
• Your responsibilities aren’t limited to this list! We’re on this great adventure together, and we’ll each do what it takes for the team to succeed.

You will also:

• Lead or support exercises.
• Use your observations of our users to recommend product improvements.
• Provide face-to-face and remote customer support.
• Develop an understanding of customer social dynamics in order to support renewals and future sales.
• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

To succeed, you’ll need a mastery of operational planning at multi-star headquarters. When you speak, do lead planners listen? Do Generals and Admirals?

You’ll also need technical skill. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

About you

• You love our users, and you want to work with them. This is the single most important requirement. Implementing new software requires the enthusiastic support of our user base — skillful planners, primarily in the grade of O-4 and O-5. You understand them, and they confide in you.
• You deeply understand large military headquarters and want to apply that within Army University. Skillful planners, mainly SAMS, JAWS or SAW graduates in the rank of O-4 to O-6, respect you and care what you have to say. So do Generals and Admirals. You wake up excited each day to navigate the military and political bureaucracy and win over future customers.
• You pay attention to detail. People rely on you. On your previous teams, you had a reputation as a workhorse. Example: we’re about to run a planning exercise, which will be Army University’s first exposure to our product. No one is worried, because they know you’ve taken care of it.
• You can get things from large government organizations. Example: our engineer needs admin access to a system on JWICS, in order to diagnose technical issues. It’s an unusual request, and no one at the customer knows what to do. Everyone tells you it’s not possible, but you love a bureaucratic challenge. You solve the problem with a few phone calls
• You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?
• You work well with customers. You demonstrate strong interpersonal skills by cultivating trust, aligning diverse perspectives, and communicating with clarity and influence.
• You’re intense about our mission. It’s a core part of who you are
• You’re proactive and adaptable. Comfortable working autonomously or with cross-functional teams, especially in fast-paced or ambiguous settings.
• You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions.
• You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi-star headquarters.
• Advanced military education: Command and Staff, Advanced Military Studies.
• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.
• Proven ability to expand business presence within a region, with emphasis on software or technology solutions.
• Experience in customer support, both face-to-face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.
• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.
• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.
• Most importantly, you are a true Onebriefer:

Compensation

$150K – $180K Offers Equity Offers Bonus

Benefits

• Hybrid work, flex time, and unlimited PTO
• Health, dental, vision, and life insurance
• 401k
• Parental leave
• Company summit trips, at least once a year
• $1,000/year budget for home office improvements