Partner Engagement Manager, Air Mobility Command

Onebrief; St. Louis (MO); Hybrid; USD 120,000 - 180,000; Full time

Benefits offered by this job

Travel opportunities up to 50%

Job summary

Onebrief is seeking a Partner Engagement Manager to serve as the customer’s trusted technical partner, maintaining power-user fluency in the platform. You will stay current on updates, translating releases into practical impact for workflows across commands, while communicating between customer and Onebrief and delivering role-specific training as the product evolves.

You will bridge the technical gap between engineering and the customer, enabling adoption through coaching and hands-on

Qualifications

• Proven experience in leading operational planning within a military context.
• Exposure to large staff planning, including formal PMC/Education avenues or service.
• Familiarity with planning exercises and software deployment on classified networks.
• Proven ability to expand business presence within a customer location with software or tech focus.
• Experience in customer support, both face-to-face and remote, coordinating with engineering teams.
• Strong technical skills to master the application and liaise with customers.
• Proven ability to navigate large government organizations and deliver outcomes.
• Current Top Secret clearance with eligibility for SCI and access to DoD facilities.

Responsibilities

• Communicate user needs to product teams and maintain high product proficiency.
• Liaise between customers and Onebrief, translating product updates into practical impact.
• Lead or support engagement exercises and coordinate resources to meet goals.
• Identify workflow gaps and drive adoption through coaching and configuration.
• Coordinate incidents when the product is unavailable and brief the customer accordingly.
• Align team efforts to ensure synchronized planning and workflows across commands.
• Enable expansion and upsell opportunities by conveying Onebrief value.

Skills

Operational planning

Military context

Customer support

Product & engineering liaison

Government/DoD navigation

Incident response coordination

Cross-functional collaboration

Strong communication

Job description

Consequential Work. Dedicated People.

About Onebrief

Onebrief builds collaboration and AI-powered workflow software for military planning and operational coordination.

Military planning is complex by nature, requiring teams to coordinate information, people, and decisions across systems and locations. Onebrief brings planning, collaboration, simulation, and AI into one connected environment, helping teams test strategies, adapt to changing conditions, and make decisions with greater clarity when the stakes are real.

We are a distributed team of builders from military, operational, and technology backgrounds who care deeply about improving how important work gets done. Some team members work remotely, while others work directly alongside customers in operational environments around the world.

Founded in 2019, Onebrief is backed by leading investors including General Catalyst, Battery Ventures, Insight Partners, Sapphire Ventures, and Human Capital. Valued at more than $2 billion, we continue to invest in product innovation, AI capabilities, and team growth.

Required: Top Secret clearance with eligibility for SCI

Up to 50% travel

Why This Role Exists

As a Partner Engagement Manager at Onebrief, you’re the customer’s trusted technical partner. You serve as the subject‑matter expert, maintaining power‑user‑level fluency in the platform. You stay current on product updates, translating new releases into practical impact for the specific workflows your customer relies on. You act as the primary line of communication between the customer and Onebrief — as the product evolves, you deliver ongoing, role‑specific training to ensure users adopt new capabilities rather than getting stuck on outdated workflows. You bridge the technical gap between engineering and the customer, explaining product behavior in terms their staff can actually act on.

What You’ll Do

Core responsibilities:

• Clearly communicate user needs to the product team. Maintain a high product proficiency, and excite the customer about each product improvement.

• Understand, request, and effectively leverage Company resources to meet the goals of the Company.

• Lead or support exercises.

• Use your observations of our users to recommend product improvements.

• Identify gaps between existing directorate workflows and effective Onebrief usage, then drive adoption through hands‑on configuration, user coaching, and workflow optimization**.**

• When responding to incidents (product is unavailable, broken, or not delighting the customer), coordinate with the customer and our product engineering team.

• Align your team’s efforts to deliver the best customer experience, while coordinating with fellow Partner Engagement Managers to ensure planning and workflows remain synchronized across commands.

• Enable expansion and upsell opportunities to Allies and Partners by instilling the Onebrief value proposition.

Minimum Qualifications

• Proven experience in leading operational planning within a military context, preferably at multi‑star headquarters.

• Exposure to large staff planning, through classical training in Professional Military Education or through service experience

• Familiarity and experience with major military planning exercises and the protocols for software deployment on classified networks.

• Proven ability to expand business presence within a customer location with emphasis on software or technology solutions.

• Experience in customer support, both face‑to‑face and remote, and capability to respond to incidents coordinating with customers and product engineering teams.

• Strong technical skills to master our application, troubleshoot issues and liaise with customers on technical matters.

• Proven ability to navigate large government organizations, solve bureaucratic challenges, and deliver successful outcomes.

• You hold a current Top Secret clearance with eligibility for SCI and have the ability to access DOD facilities and installations.

Preferred Qualifications

• You’re technically adept. You don’t need to code, but you do need to be savvy. Can you become a power user of our product and talk engineering with the customer?

• Customers trust you. You demonstrate strong interpersonal skills, develop rapport, align diverse perspectives, and communicate with clarity and influence.

• You’re intense about our mission. It’s a core part of who you are

• You’re proactive and adaptable. You see a problem and get to work. You’re comfortable working autonomously or in a cross‑functional team, especially in a fast‑paced or ambiguous setting

• You communicate clearly, concisely, and candidly. Our Company relies on you to assess the situation within your account and effectively communicate your assessment and recommendations to inform strategic decisions.

Indicators of Success

This role will evolve as priorities change, but the outcomes below reflect what success typically looks like in the first six months.

A successful Partner Engagement Manager will:

• Opinion and expertise are valued by the customer and company alike (rapport/trust)

• Learns quick, identifies opportunities and drives progress within the account (forward‑leaning/ bias for action)

• Open‑minded and able to pivot when priorities shift (adaptability/ humility)