Partner Enablement & Readiness Program Lead

NiCE; Sandy (UT); Hybrid; USD 110,000 - 165,000; Full time

Benefits offered by this job

NICE-FLEX hybrid model

Job summary

At NICE, we are seeking an experienced Partner Readiness Program Manager to optimize the operating rhythm for enabling NICE partners to sell and deliver high-quality implementations. You will own partner training prioritization, ensure enablement assets align with partner needs, and collaborate with PS, Product, Partner Success, and Sales to meet NICE quality standards.

The role tracks readiness progress across technical and sales pathways and continuously streamlines the partner training

Qualifications

• 5+ years in partner enablement, partner programs, sales enablement, or program management in B2B SaaS/enterprise software.
• Proven track record building training programs with measurable outcomes (curriculum governance, learning paths, certification, instructor-led delivery).
• Cross-functional experience with Product, Professional Services, Sales, and Customer Success.
• Excellent communication skills; able to influence without authority across regions and functions.

Responsibilities

• Partner with the AI COE to run the partner AI readiness program end-to-end — tiered certification, intake workflows, escalation paths, and a champions community — so partners ship AI deployments without leaning on the COE
• Own the single readiness dashboard that tells leadership exactly where every partner stands — by country, role, certification, and deployment — and deliver the scorecards that drive action
• Build the quarterly coverage plan that decides where training investment goes, matching instructor-led capacity to revenue opportunity, pipeline gaps, and delivery risk across regions
• Architect a modular, segment-specific curriculum (GSI, VAR, BPO, SI) with clear readiness tiers and built-in localization — so new content scales globally without starting from scratch
• Set the bar for "partner-ready to implement," enforce readiness gates with PS and Partner Success, and close the loop by turning post-implementation findings into better training
• Break down silos between PS, Product, and Sales Enablement to smooth post-sale handoffs through tighter deal hygiene, scoping standards, and SOW guidance
• Run the operational engine — calendars, logistics, nominations, waitlists, capstone scoring, and feedback loops — with the rigor and SLAs of a scaled program
• Drive partner sales readiness by coordinating practical certifications (pitch, discovery, demo, proposals) and packaging NICE sales plays for every partner motion and segment
• Keep certified partners current through a regular release-readiness cadence covering new features, implementation guidance, and known pitfalls — co-delivered with Product and PS
• Make sure partners always have the demo environments, sandboxes, and labs they need — ready when they need them — for both training and live pre-sales engagements

Skills

Partner enablement

Program management

Operational rigor

Cross-functional collaboration

Communication skills

Tools

LMS platforms

PRM tools

Training dashboards

Job description

At NICE, we are seeking an experienced Partner Readiness Program Manager to optimize the operating rhythm for enabling NICE partners to sell and deliver high-quality implementations. You will own partner training prioritization, ensure enablement assets align with partner needs, and collaborate with PS, Product, Partner Success, and Sales to meet NICE quality standards.

The role tracks readiness progress across technical and sales pathways and continuously streamlines the partner training