Partner Account Manager

FlavorCloud; Seattle (WA); Remote; USD 90,000 - 120,000; Full time

Job summary

A leading start-up in global shipping and e-commerce seeks a Partner Account Manager to drive partnership growth and ensure operational success. The role involves building relationships, supporting partners, and monitoring performance to achieve business goals in a fast-paced environment.

Qualifications

• 7+ years of experience in account or partner management.
• Strong ops and communication skills with understanding of 3PL financial drivers.

Responsibilities

• Deliver Partnership KPIs and co-lead QBRs.
• Identify new revenue opportunities within existing partnerships.
• Monitor partner performance and analyze trends.

Skills

Interpersonal Skills

Communication Skills

Adaptability

Job description

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Description

Join the fastest growing, growth stage start-up disrupting the massive global shipping and cross border ecommerce space. Our mission is to make every brand a global brand. Our platform optimizes global checkouts for maximum conversion while ensuring all global DTC and B2B deliveries and returns are fully compliant and powered by the most affordable shipping network. We power the world’s largest and fastest growing DTC brands, logistics technology platforms, and 3PLs worldwide. Come work with a stellar team that raises the bar on innovation, is rooted in a high-growth culture that is deeply committed to our customers’ and partners’ success.

Position Overview

FlavorCloud is seeking a highly motivated, curious and results-oriented business owner to join our dynamic Partner Account Management team. As a Partner Account Manager, you will be responsible for ensuring Partner operations and business performance goals are delivered. You will work cross-functionally with product, the shipping carrier team, partnerships and finance to execute successful day to day partner impact. You know how shipping works within a warehouse, the technical ‘stack’ and understand how fulfillment impacts core business KPIs for 3PLs.

Location: United States or Canada

The Role

• Deliver Partnership KPIs: Run the day to partnership to deliver operations and business KPIs. Co-lead QBRs and monthly executive updates.
• Drive Partnership growth: Identify new revenue opportunities within existing partnerships by deeply understanding their needs/strategic plan.
• Build strong relationships: Build Partner relationships up and down the organization from the C-suite down.
• Provide partner support: The Partner Account Manager should be able to provide support to partners, including training, technical support, and marketing materials, to ensure they can effectively market and sell the company's products and services.
• Bridge partner needs to Product: Facilitate Voice of Partner and their merchants to build better product.
• Monitor and analyze partner performance: Track partner performance, analyze trends, and make recommendations for improvements to help partners achieve their sales targets and drive revenue growth.

Requirements

• 7+ years of experience working in account management or partner management
• Very strong interpersonal and communication skills – phone presence, email, and video conferencing
• Ops experience in shipping, logistics, and/or 3PL industries
• A love for a fast-paced, remote-first, start-up environment where adaptability, over-communication, and self-driven ownership over your work is essential.
• Strong ops and communication skills combined with an understanding of core 3PL financial/performance drivers

Seniority level

• Mid-Senior level

Employment type

• Full-time

Job function

• Sales and Business Development

Industries

• Transportation, Logistics, Supply Chain and Storage