Partner Account Manager

FlavorCloud; Seattle (WA); Remote; USD 90,000 - 120,000; Full time

Job summary

Join a leading startup in the global shipping and ecommerce space as a Partner Account Manager. You will drive partnership growth, manage operations, and build strong relationships with partners to ensure success. This role requires strong communication and operational skills, with a focus on achieving KPIs in a fast-paced environment.

Qualifications

• 7+ years of experience in account or partner management.
• Strong operational skills with understanding of 3PL financial drivers.

Responsibilities

• Manage daily partnership operations to meet KPIs.
• Identify new revenue opportunities within existing partnerships.
• Develop partner relationships across all levels of the organization.

Skills

Interpersonal Skills

Communication Skills

Operational Experience

Job description

Description

Join the fastest growing, growth-stage start-up disrupting the massive global shipping and cross-border ecommerce space. Our mission is to make every brand a global brand. Our platform optimizes global checkouts for maximum conversion while ensuring all global DTC and B2B deliveries and returns are fully compliant and powered by the most affordable shipping network. We power the world’s largest and fastest-growing DTC brands, logistics technology platforms, and 3PLs worldwide. Come work with a stellar team that raises the bar on innovation, rooted in a high-growth culture, and deeply committed to our customers’ and partners’ success.

Position Overview

FlavorCloud is seeking a highly motivated, curious, and results-oriented business owner to join our dynamic Partner Account Management team. As a Partner Account Manager, you will be responsible for ensuring partner operations and business performance goals are met. You will work cross-functionally with product, the shipping carrier team, partnerships, and finance to execute successful day-to-day partner impact. You understand how shipping works within a warehouse, the technical stack, and how fulfillment impacts core business KPIs for 3PLs.

Location: United States or Canada

The Role

1. Deliver Partnership KPIs: Manage daily partnership operations to meet KPIs. Co-lead QBRs and monthly executive updates.
2. Drive Partnership Growth: Identify new revenue opportunities within existing partnerships by understanding their needs and strategic plans.
3. Build Strong Relationships: Develop partner relationships across all levels of the organization, from the C-suite to operational teams.
4. Provide Partner Support: Offer support including training, technical assistance, and marketing materials to help partners effectively promote and sell the company's products and services.
5. Bridge Partner Needs to Product: Facilitate the Voice of the Partner and their merchants to inform product improvements.
6. Monitor and Analyze Performance: Track partner performance, analyze trends, and recommend improvements to help partners achieve sales targets and drive revenue growth.

Requirements

1. 7+ years of experience in account or partner management.
2. Strong interpersonal and communication skills—phone, email, and video conferencing.
3. Operational experience in shipping, logistics, and/or 3PL industries.
4. Enjoyment of a fast-paced, remote-first startup environment where adaptability, over-communication, and ownership are essential.
5. Strong operational and communication skills with an understanding of core 3PL financial and performance drivers.