Partner Account Executive

WEX; Maine; On-site; USD 64,000 - 74,000; Full time

Benefits offered by this job

Health insurance

Dental insurance

Vision insurance

Retirement savings plan

Paid time off

Health savings account

Flexible spending accounts

Life insurance

Disability insurance

Tuition reimbursement

Job summary

WEX in Maine is seeking a Partner Account Executive to own post-sale partner relationships, deliver value, and drive renewals for long-term partner success. You’ll strengthen partnerships and serve as the strategic advisor for assigned accounts.

You’ll collaborate with Product, Tech, Service, Compliance, and Legal to resolve issues, create expansion roadmaps, and communicate ROI to partners, with a focus on reducing attrition and increasing ARR.

Qualifications

• Minimum 5 years of customer success or account management experience.
• Bachelor’s degree or equivalent relevant experience.
• Proficiency with CRM platforms (e.g., Salesforce).

Responsibilities

• Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts.
• Build deep, long-term relationships based on trust, transparency, and shared goals.
• Champion partner success through regular touchpoints, planning sessions, and business reviews.
• Take full ownership of account growth and retention, contributing to ARR growth for WEX.
• Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to partner needs.
• Lead renewal processes and demonstrate value through ROI and expansion roadmaps.
• Guide partners through best practices and product features to maximize value.
• Coordinate with Product, Tech, Service, Compliance, and Legal to resolve concerns quickly.

Skills

Customer success

Account management

Relationship building

Strategic advisor

Cross-functional collaboration

Education

Bachelor’s degree or equivalent

Tools

Salesforce

Job description

About Team / Role

As a Partner Account Executive at WEX, you are the accountable owner of the post-sale partner relationship, responsible for delivering value, strengthening partnerships, and ensuring long-term partner success. This role requires extreme ownership—you are responsible for protecting and growing your accounts, minimizing attrition, driving renewals, and ensuring a world-class partner experience.

How You'll Make An Impact

Strategic Partnership & Ownership

• Serve as the primary post-sale point of contact and strategic advisor for assigned partner accounts
• Build deep, long-term relationships based on trust, transparency, and shared goals
• Develop a comprehensive understanding of each partner’s business, KPIs, and growth strategies
• Champion partner success through regular touchpoints, planning sessions, and business reviews

Account Growth & Revenue Impact

• Take full ownership of account growth and retention, directly contributing to increased ARR for WEX
• Identify and close upsell and cross-sell opportunities by aligning WEX capabilities to emerging partner needs
• Lead the renewal process, ensuring timely execution and clear demonstration of value
• Use strategic planning and quarterly business reviews to showcase ROI and build expansion roadmaps

Product Enablement & Adoption

• Guide partners through best practices and advanced product features to maximize value
• Develop enablement plans that support partner-specific business outcomes
• Drive consistent product utilization to ensure adoption and prevent churn

Service Ownership & Escalation Leadership

• Act as an escalation point of accountability for issue resolution and partner satisfaction
• Coordinate with internal teams (Product, Tech, Service, Compliance, Legal, etc.) to resolve concerns quickly and completely
• Prevent reactive service by identifying friction points early and proactively with cross-functional teams to addressing them

Communication & Advocacy

• Proactively share relevant product updates, enhancements, and news
• Gather and communicate customer feedback to internal stakeholders to influence product direction and service improvements
• Represent the voice of the partner within WEX

Operational Execution & Reporting

• Maintain accurate records of partner status, activity, and opportunities
• Monitor and report on success metrics such as satisfaction, renewal rate, and revenue expansion
• Continuously contribute to the evolution of partner success strategies, playbooks, and best practices
• Performs other duties as assigned to meet business needs

Experience You'll Bring

• Minimum 5 years of customer success or account management experience
• Bachelor’s degree or equivalent relevant experience
• Deep knowledge of HSA, HRA, FSA, Commuter, COBRA, and Direct Billing preferred
• Strong understanding of Savings & Spending and COBRA regulatory requirements
• Proven track record of managing strategic relationships and driving account growth
• Experience with renewals, negotiations, expansions, and achieving retention and revenue targets
• Excellent communication, presentation, and relationship-building skills
• High accountability mindset—you take ownership, deliver results, and build trust
• Ability to work cross-functionally and manage multiple priorities independently
• Proficiency in CRM and client engagement platforms (e.g., Salesforce)

Benefits include health, dental and vision insurances, retirement savings plan, paid time off, health savings account, flexible spending accounts, life insurance, disability insurance, tuition reimbursement, and more. For more information, check out the "About Us" section.
Pay Range: $63,700.00 - $74,400.00