Participant Support Specialist (Bilingual)

Center for Nonprofit Excellence; Charlottesville (VA); On-site; USD 48,000 - 50,000; Full time

Benefits offered by this job

Health, dental, and vision insurance

160 hours of paid time off annually

Professional development funding up to

SIMPLE IRA retirement plan with 3% up

Job summary

The Women’s Initiative is seeking a Bilingual Participant Support Specialist (Spanish/English) to be the first point of contact for individuals seeking services. You will ensure a welcoming, culturally responsive experience, coordinate appointments, support intake and referrals, and connect clients to counseling and wellness services.

The ideal candidate is bilingual, compassionate, detail-oriented, and committed to equitable access to mental health care.

Qualifications

• Fluency in English and Spanish (written and spoken) is required.
• Two or more years of progressively responsible customer service/administrative support in nonprofit or health care is required.
• Excellent interpersonal, verbal, and written communication skills are required.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.

Responsibilities

• Welcome and assist participants, visitors, and community members in English and Spanish by phone, email, and in person.
• Coordinate participant intake, registration, scheduling, referrals, and waitlist activities to ensure timely access to services.
• Maintain accurate participant records, documentation, and scheduling information in the EHR and other agency systems.
• Provide information about counseling, wellness, and community resources while maintaining confidentiality.
• Facilitate scheduling for counseling appointments and wellness clinics, including evening clinic coverage as assigned.
• Collaborate with clinicians and administrative staff to support participant care and continuity of services.

Skills

Bilingual English/Spanish

Customer service

Communication skills

Organizational skills

Confidentiality/compliance

EHR systems knowledge

Education

High school diploma or equivalent

Tools

Microsoft Office

EHR systems

Job description

Participant Support Specialist (Bilingual)

Department: Administration and Engagement

Job Status: Full Time

FLSA Status: Non-Exempt

Supervisor: Operations & Participant Support Manager

Salary: $48,000–$50,000 annually

Work Schedule:

• Monday, Tuesday, Wednesday, and Friday: 9:00 a.m.–5:00 p.m.
• Thursday: 11:30 a.m.–7:30 p.m.
• Occasional evening or weekend hours may be required to support agency events or operational needs.

Primary Work Location: Main Office, 1101 E High Street, Charlotteville, VA

Work Type: In-Person

The Women’s Initiative

About The Women’s Initiative

The Women’s Initiative (TWI) provides free, high-quality mental health counseling, resilience programs, and social support services to women throughout Charlottesville and the surrounding region. Guided by our Resilience Model of Care, we deliver holistic, trauma-informed, and culturally responsive services that empower individuals to transform challenges into positive change and growth.

Each year, The Women’s Initiative serves thousands of women and members of the gender expansive community through counseling, wellness programs, educational workshops, and community-based services. We are committed to expanding equitable access to mental health care for all women and gender-expansive individuals, particularly those who face barriers to care due to financial hardship, cultural or language differences, discrimination, transportation challenges, or other life circumstances. We recognize that these barriers disproportionately affect many communities, including Black, BIPOC, Latiné, and LGBTQ+ individuals, and strive to ensure that every person seeking support is welcomed with dignity, compassion, and respect.

To further expand access to care, we collaborate with healthcare providers, social service agencies, and other community organizations throughout the region to bring mental health services to where they are needed most.

Mission

The mission of The Women’s Initiative is to provide women with effective counseling, social support, and education so they can transform challenges into positive change and growth.

Values

We are committed to identifying and supporting each woman’s needs and strengths and providing compassionate care that maintains the highest standards of excellence in an environment that is welcoming, safe, and supportive.

Location

The main office is located at 1101 East High St. The Women’s Initiative maintains a satellite office at the Sentara Community Health and Outreach Clinic at 920 E High St and embeds with community partners across the Charlottesville area.

Why Join Our Team?

At The Women’s Initiative, you’ll join a mission-driven team dedicated to expanding access to highquality mental health care for women and gender-expansive individuals. We value collaboration, cultural humility, innovation, and continuous learning. Our employees are supported through competitive benefits, professional development opportunities, and a workplace culture that prioritizes compassion, well-being, and meaningful community impact.

Position Description

Job Summary

The Bilingual Participant Support Specialist (Spanish/English) serves as the first point of contact for individuals seeking services at The Women’s Initiative. This position creates a welcoming, culturally responsive, and participant-centered experience by providing exceptional customer service, coordinating appointments, supporting participant intake and referrals, and connecting individuals to counseling and wellness services. Working collaboratively with clinical and administrative staff, the Participant Support Specialist helps ensure timely access to care while promoting a compassionate, inclusive, and efficient participant experience.

The ideal candidate is a compassionate, bilingual (Spanish/English) professional who is passionate about improving access to mental health care and creating a welcoming, inclusive experience for every participant. They are an exceptional communicator with strong organizational skills and the demonstrated ability to provide compassionate, culturally responsive service to individuals from diverse backgrounds. They thrive in a fast-paced, team-oriented environment, balance multiple priorities with accuracy and professionalism, and are dedicated to providing responsive, participant centered service while maintaining the highest standards of confidentiality and integrity.

Working Conditions & Physical Requirements

• Frequent travel between The Women’s Initiative’s office locations and occasional travel throughout the service area is required.
• A valid driver’s license, reliable personal transportation, and the ability to travel independently are required.
• Ability to lift, carry, and move materials weighing up to 15 pounds on an occasional basis.
• Ability to sit, stand, walk, and use a computer for extended periods throughout the workday.
• Perform other related duties as assigned in support of organizational operations.

Compensation and Benefits

Starting salary is based on directly related experience, education, certifications, and other job-related qualifications. Most new employees are hired at or near the beginning of the posted salary range, with higher starting salaries considered for candidates whose experience and qualifications substantially exceed the minimum requirements. A comprehensive benefits package is offered, including health, dental, and vision insurance, 160 hours of paid time off annually, up to $1,000 in annual professional development funding, and a SIMPLE IRA retirement plan with an employer match up to 3% after one year.

Equal Opportunity Employer

The Women’s Initiative is an Equal Opportunity Employer. Employment decisions are made without regard to race, color, religion, creed, sex, pregnancy, gender identity or expression, sexual orientation, national origin, age, disability, veteran status, genetic information, or any other status protected by applicable law.

Additional Information

The Women’s Initiative reserves the right to revise or change job duties and responsibilities as organizational needs evolve. This job description does not constitute an employment contract and should not be construed as a guarantee of employment.

Position Description

Job Summary

The Bilingual Participant Support Specialist (Spanish/English) serves as the first point of contact for individuals seeking services at The Women’s Initiative. This position creates a welcoming, culturally responsive, and participant-centered experience by providing exceptional customer service, coordinating appointments, supporting participant intake and referrals, and connecting individuals to counseling and wellness services. Working collaboratively with clinical and administrative staff, the Participant Support Specialist helps ensure timely access to care while promoting a compassionate, inclusive, and efficient participant experience.

The ideal candidate is a compassionate, bilingual (Spanish/English) professional who is passionate about improving access to mental health care and creating a welcoming, inclusive experience for every participant. They are an exceptional communicator with strong organizational skills and the demonstrated ability to provide compassionate, culturally responsive service to individuals from diverse backgrounds. They thrive in a fast-paced, team-oriented environment, balance multiple priorities with accuracy and professionalism, and are dedicated to providing responsive, participant centered service while maintaining the highest standards of confidentiality and integrity.

Essential Functions

• Welcome and assist participants, visitors, and community members in English and Spanish by phone, email, and in person.
• Coordinate participant intake, registration, scheduling, referrals, and waitlist activities to ensure timely access to services.
• Maintain accurate participant records, documentation, and scheduling information in the electronic health record (EHR) and other agency systems.
• Provide information about counseling, wellness, and community resources while maintaining participant confidentiality.
• Facilitate scheduling for counseling appointments and wellness clinics, including evening clinic coverage as assigned.
• Collaborate with clinicians and administrative staff to support participant care and continuity of services.
• Maintain a welcoming, organized reception area and assist with general office and administrative functions.
• Participate in staff meetings, trainings, and organizational events, and perform other duties as assigned.

Skills Required

Required Skills and Qualifications

• High school diploma or equivalent required.
• Fluency in both English and Spanish (written and spoken) is required.
• Two or more years of progressively responsible customer service, participant services, administrative support, healthcare, behavioral health, nonprofit, or human services experience.
• Excellent interpersonal, verbal, and written communication skills.
• Strong organizational skills with the ability to manage multiple priorities in a fast-paced environment.
• Proficiency with Microsoft Office and the ability to learn electronic health record (EHR) and database systems.
• Demonstrated ability to provide compassionate, culturally responsive, and participantcentered service to individuals from diverse backgrounds.
• Ability to maintain confidentiality and comply with organizational policies.

Work Schedule

Work Schedule:

• Monday, Tuesday, Wednesday, and Friday: 9:00 a.m.–5:00 p.m.
• Thursday: 11:30 a.m.–7:30 p.m.
• Occasional evening or weekend hours may be required to support agency events or operational needs.