Participant Success Navigator

Fordham; New York (NY); On-site; USD 24,000 - 34,000; Full time

Job summary

Fordham University seeks three Participant Success Navigators for the Bronx Green Jobs Center (BGJC) to support onboarding and ongoing trainee success. The role involves intake, initial assessments, and connecting participants to vital services to complete training programs.

The position emphasizes trauma-informed practice, strong communication, and collaboration with BGJC partners. Graduate students from Fordham GSSW are encouraged to apply.

Qualifications

• Currently enrolled in a graduate degree program at Fordham University.
• Strong interpersonal skills with a compassionate, trauma-informed approach to engaging individuals facing systemic barriers.
• Interest or coursework in social work practice, individual assessment, case management.
• Excellent attention to detail and precise documentation of applicant files.
• Clear, empathetic verbal and written communication with trainees, faculty, and community partners.

Responsibilities

• Conduct initial intake screenings and interviews with prospective trainees to gather background information, assess interest, and gauge readiness for microcredential programs.
• Administer standardized intake tools and questionnaires to identify candidate strengths, career goals, and potential challenges.
• Document interview notes and observation summaries to provide clear recommendations regarding candidate placement and support needs.
• Serve as a direct contact for applicants, helping them complete forms, gather documents, and navigate onboarding steps.
• Monitor trainee engagement and progress across microcredential programs, ensuring timely referrals to wraparound services.

Skills

Trauma-informed approach

Interpersonal skills

Verbal & written communication

Case management interest

Documentation accuracy

Education

Graduate degree program

Tools

Microsoft Office

Google Workspace

Data management and reporting

Job description

Founded in 1841, Fordham is the Jesuit University of New York, offering an exceptional education distinguished by the Jesuit tradition to more than 16,000 students in its nine colleges and schools. It has residential campuses in the Bronx and Manhattan, a campus in West Harrison, N.Y., the Louis Calder Center Biological Field Station in Armonk, N.Y., and the London Centre in the United Kingdom.
Successful candidates should have a knowledge of and commitment to the goals of Jesuit Education.

Reporting directly to the Intake and Enrollment Coordinator, Participant Success Navigators will serve as key direct-service points of contact for community members entering BGJC programs. Participant Success Navigators will support candidate recruitment, conduct initial intakes and barrier assessments, and manage ongoing case management support to ensure trainees are connected with critical wraparound resources to complete their training successfully.
BGJC seeks three highly motivated, compassionate, and detail-oriented Participant Success Navigators to support the onboarding and ongoing success of trainees. Graduate students from Fordham’s Graduate School of Social Work ( GSSW ) are strongly encouraged to apply as case management, individual assessment, and trauma-informed support are foundational elements of this role.

About the Bronx Green Jobs Center The Bronx Green Jobs Center ( BGJC ) is a transformative collaboration led by Fordham University with the community to prepare individuals for careers in New York’s rapidly growing green economy. Our mission is to empower individuals from underserved communities — such as young adults and formerly incarcerated individuals — by providing the technical training, resources, and wraparound services necessary for them to pursue and launch sustainable careers. Opening in early 2027 at 585 East Fordham Road, BGJC’s collaborative structure includes other institutions of higher education, K-12 schools, community-based organizations, and industry/employer partners. BGJC is designed to provide trainees from the community access to specialized career-ready microcredential programs in high-demand fields such as solar/PV panel install and repair, urban agriculture, electric vehicle (EV) charger installation, energy efficiency, and more. In addition to technical training, participants will receive the “soft” and durable skill development necessary to help them compete in the modern workforce.

Essential Functions

Candidate Intake & Assessment:

• Supports the Coordinator by conducting initial intake screenings and interviews with prospective trainees to gather background information, assesses interest, and gauges readiness for microcredential programs.
• Administers standardized intake tools and questionnaires to identify candidate strengths, career goals, and potential challenges.
• Documents interview notes and observation summaries to provide the Coordinator with clear recommendations regarding candidate placement, readiness, and immediate support needs.
• Serves as a direct point of contact for a set number of applicants from a variety of backgrounds and communities – including young adults and justice impacted individuals – helping them complete application forms, gather required documentation, and navigate onboarding steps for various partner programs.
• Monitors individual applicant status across microcredential programs and ensures trainees are meeting relevant deadlines and requirements.
• Supports the Coordinator by conducting comprehensive, individualized assessments to map each trainee’s unique strengths and resource needs, proactively setting them up for success.
• Connects trainees directly with BGJC partner organizations for essential support services — including ESL classes, transportation assistance, food security, GED preparation, driver’s license acquisition, and family care resources.
• Maintains regular communication with both trainees and service providers to ensure referrals are successfully completed and that trainees are actively receiving the necessary supports.

Progress Monitoring:

• Serves as an accessible, supportive point of contact for an assigned group of trainees, conducting regular check-ins to monitor their well-being and academic/training persistence.
• Logs and tracks trainee engagement with referred wraparound services, maintaining detailed case notes to ensure no critical needs fall through the cracks.
• Promptly alertsthe Coordinator to any emerging attendance, personal, or resource issues so that early-intervention strategies can be put in place before a trainee drops out.

Essential Functions Note This list is not intended to be an exhaustive list.
The University may assign additional related duties as necessary.

Additional Functions

Required Qualifications: Education and Experience

Currently enrolled in a graduate degree program at Fordham University

Required Qualifications: Knowledge and Skills

Strong interpersonal skills with a compassionate, trauma-informed approach to engaging individuals facing systemic barriers, poverty, or justice involvement.

Interest or coursework in social work practice, individual assessment, case management, and guiding clients through supportive interventions.

Exceptional detail orientation with strong follow-through in managing applicant files, tracking referrals, and maintaining up-to-date documentation.

Clear, empathetic verbal and written communication skills with the ability to interact professionally with trainees, faculty, and community partners.

Ability to manage assigned candidate cohorts independently while collaborating effectively with the Intake and Enrollment Coordinator and broader BGJC team.

Preferred Qualifications

Majoring in social work or related human services fields

Fluency in English and Spanish

Microsoft Office Suite (Word, Excel, PowerPoint)

Google Workspace (Docs, Sheets, Forms, Drive, Calendar)

Data management and reporting

Minimum Hourly Salary

Minimum Hourly Salary 20.70

Maximum Hourly Salary

Maximum Hourly Salary 20.70

Union Affiliation

Union Affiliation N/A

Posting Number

Posting Number PT170P

Number of Vacancies

Number of Vacancies 3 Positions Available

Start Date

Start Date ASAP

End Date

Posting Date

Posting Date 10/28/2026

Special Instructions

EEO Statement

Fordham University is committed to excellence and welcomes candidates of all backgrounds.
Fordham University is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law.

Physical Activity and Work Environment

Physical Activity

Please check the level of frequency that best describes the physical demands that are required for the position.

Sitting Not Required

Repetitive Hand Motion (such as typing)

Repetitive Hand Motion (such as typing) Not Required

Hearing, Listening, Talking Not Required

Standing

Standing Not Required

Walking

Walking Not Required

Running

Running Not Required

Bending, Stooping, Kneeling, squatting, Crouching, Crawling

Bending, Stooping, Kneeling, squatting, Crouching, Crawling Not Required

Climbing stairs Not Required

Climbing ladders

Climbing ladders Not Required

Reaching overhead

Reaching overhead Not Required

Pulling, pushing

Pulling, pushing Not Required

Shoveling

Shoveling Not Required

Lifting – up to 20 pounds

Lifting – up to 20 pounds Not Required

Lifting – up to 50 pounds

Lifting – up to 50 pounds Not Required

Lifting – over 50 pounds Not Required

Work Environment Office Environment: Employees are protected from weather conditions or contaminants, but not necessarily occasional temperature changes.

Supplemental questions you will be required to answer on the application (No action is needed on this page)

Required fields are indicated with an asterisk (*).

• * Are you currently enrolled in a graduate degree program at Fordham University?
  • Yes
  • No