Participant Services Navigator & Support Specialist

Connecticut-Community-Care; Bristol (CT); On-site; USD 42,000 - 54,000; Full time

Job summary

Connecticut Community Care in Bristol, CT, is seeking a Participant Services Representative to provide exceptional customer service, program navigation, and administrative support to participants in the Community First Choice program.

You will assist participants in understanding program requirements, coordinate documentation, and collaborate with families, representatives, and internal teams to ensure smooth program operations. The role emphasizes HIPAA compliance and proactive outreach.

Qualifications

• Experience in customer service, human services, healthcare, aging or disability services.
• Strong interpersonal, verbal, and written communication skills.
• Ability to explain complex program requirements in a clear, supportive way.
• Strong organizational, problem-solving, and documentation skills.
• Ability to manage multiple priorities and work independently and collaboratively.
• Proficiency with Microsoft Office and electronic record systems.
• Knowledge of Community First Choice or Medicaid programs preferred.

Responsibilities

• Serve as a primary contact for participant and representative questions.
• Provide customer service, program navigation, and administrative support.
• Assist participants in understanding requirements, documentation, timelines, and next steps.
• Adapt communication to meet participant needs and preferences.
• Promote positive experience through responsive communication and follow-up.
• Maintain participant information and documentation per requirements.
• Escalate questions or safety issues to clinical or supervisory review.
• Collaborate with participants, families, representatives, stakeholders, and internal teams.
• Perform other duties to support program operations.

Skills

Interpersonal skills

Verbal communication

Written communication

MS Office

Education

Associate degree

Job description

Connecticut Community Care in Bristol, CT, is seeking a Participant Services Representative to provide exceptional customer service, program navigation, and administrative support to participants in the Community First Choice program.

You will assist participants in understanding program requirements, coordinate documentation, and collaborate with families, representatives, and internal teams to ensure smooth program operations. The role emphasizes HIPAA compliance and proactive outreach.