Participant Care Specialist - Spanish Bilingual

Celerion; Tempe (AZ); On-site; USD 25,000 - 36,000; Full time

Job summary

Celerion is seeking a Participant Care Specialist to manage the participant experience across all study phases in a clinical setting in Tempe, AZ. You will act as the clinic’s point person for participant questions, concerns, and issue resolution, ensuring smooth conduct and follow-up.

The role requires strong customer service, excellent communication, and the ability to work evenings or weekends as needed, with bilingual English and Spanish proficiency to support diverse participants.

Qualifications

• Excellent customer service skills with 2 years customer service experience.
• Excellent oral and written communication skills.
• Bilingual in English and Spanish required.
• Excellent interpersonal skills.
• Flexibility to work evening, weekend and flexible hours as needed.
• Ability to manage multiple priorities in a fast–paced environment.
• Excellent organizational and problem-solving skills.

Responsibilities

• Responsible for and manages the participant experience during all phases of a clinical study (screening, conduct, post study follow-up).
• Act as the point person in the clinic to handle participant questions, complaints and resolving participant related issue escalations.
• Develop, track and respond to participant survey feedback and make recommendations for improvement.
• Create, plan and oversee participant activities during conduct.
• Participate in the Participant Care Committee to make decisions that enhance the participant experience within Celerion.
• Proactively identifies new needs or capabilities to enhance participant satisfaction.
• Keep participants informed of study information.
• Direct staff based on participant care priorities and provide feedback for improved interactions.
• Collaborate with managers regarding participant orientation sessions, clinical tours, screening process flow, alternate releases, etc.
• Ability to work in required work environment, including but not limited to working in a clinical/ laboratory environment with exposure to biological/ biohazardous materials.
• Conduct other reasonable duties as assigned

Skills

Customer service

Communication

Bilingual

Organizational skills

Problem solving

Job description

Celerion is committed to swift, exceptional clinical research through translational medicine.Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.

Essential Functions

• Responsible for and manages the participant experience during all phases of a clinical study (screening, conduct, post study follow-up)
• Act as the point person in the clinic to handle participant questions, complaints and resolving participant related issue escalations
• Develop, track and respond to participant survey feedback and make recommendations for improvement
• Create, plan and oversee participant activities during conduct
• Participate in the Participant Care Committee to make decisions that enhance the participant experience within Celerion
• Proactively identifies new needs or capabilities to enhance participant satisfaction
• Keep participants informed of study information
• Direct staff based on participant care priorities. Redirect and provide feedback for improved participant interactions as needed. (Using CARE and AIDET standards).
• Collaborate with managers regarding participant orientation sessions, clinical tours, screening process flow, alternate releases, etc.
• Ability to work in required work environment, including but not limited to working in a clinical/ laboratory environment with exposure to biological/ biohazardous materials.
• Conduct other reasonable duties as assigned

Knowledge/Skills/Education/Licenses

• Excellent customer service skills with 2 years customer service experience
• Excellent oral and written communication skills
• Bilingual in English and Spanish required
• Excellent interpersonal skills
• Flexibility to work evening, weekend and flexible hours as needed.
• Ability to manage multiple priorities in a fast–paced environment.
• Excellent organizational and problem-solving skills.
• Equivalent education and experience will be considered.
• Schedule: Monday - Friday (Flexible - 7 AM - 4 PM), Occasional weekend availability

$22 - $22 an hour

Are you ready to join our team?

Celerion Values: Integrity Trust Teamwork Respect

Celerion is an Equal Opportunity Employer.

All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.

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