Study Participant Call Center Representative - Spanish Bilingual

Celerion; Tempe (AZ); Hybrid; USD 19,889 - 28,326; Full time

Job summary

Celerion in Tempe, AZ is hiring a full-time Call Center representative to assist with Phase 1 clinical drug trials. Responsibilities include answering and screening calls, collecting data for eligible participants, and scheduling appointments as needed. Candidates must be bilingual in Spanish and English, possess a high school diploma, and have prior call center experience. The role requires excellent communication and customer service skills. Training is onsite, with potential for home-based work after 90 days of good performance.

Qualifications

• Minimum 1 year of prior call center experience is required.
• Must be 18 years of age.
• Prior data entry experience is required.

Responsibilities

• Answer inbound calls from the public regarding clinical drug trials.
• Screen callers for study eligibility and collect personal data.
• Make outbound calls to schedule appointments.

Skills

Bilingual Spanish-English fluency

Excellent communication skills

Customer service skills

Data entry experience

Education

High school diploma or GED

Job description

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.

Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed.

This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday.

Requirements

• High school diploma or GED
• Minimum 1 year of prior call center experience is required
• Bilingual Spanish-English fluency is required
• Prior data entry experience is required
• Must be 18 years of age
• Must demonstrate excellent communication and customer service skills

Please Note

• Candidates must have the ability to work a flexible schedule Monday-Saturday.
• Initial training occurs for 4-6 weeks during shifts scheduled 9AM-3PM.
• Once training concludes, the regular work schedule is 40 hours per week
• Training is onsite at our Screening Center in Tempe, AZ.
• Work may shift to home-based (within the Phoenix, AZ metro area) after 90 days of good performance post-training.

$17.50 - $17.50 an hour

Celerion Values: Integrity Trust Teamwork Respect

Are you ready to join our team?

Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.