Study Participant Call Center Representative - Spanish Bilingual

Celerion Holdings, Inc.; Tempe (AZ); On-site; USD 35,000 - 45,000; Full time

Job summary

Celerion Holdings, Inc. seeks a bilingual Study Participant Call Center Representative in Tempe, AZ. This full-time role involves answering calls about Phase 1 clinical trials, screening callers for eligibility, and scheduling appointments. Candidates must be fluent in Spanish and English, showcasing strong customer service skills. The position operates 40 hours per week, Monday to Saturday, and reflects Celerion's values of integrity, trust, teamwork, and respect.

Qualifications

• Fluent in both Spanish and English, able to communicate effectively.
• Experience in a customer service role preferred.

Responsibilities

• Answer inbound calls regarding Phase 1 clinical drug trials.
• Screen callers for eligibility and collect personal data.
• Make outbound calls to schedule appointments.

Skills

Bilingual fluency in Spanish and English

Customer service skills

Job description

Study Participant Call Center Representative - Spanish Bilingual

Celerion is committed to swift, exceptional clinical research through translational medicine. Every day, we use our experience, agility, and innovative research strategies to help get drugs to market faster.

Spoken Spanish-English bilingual fluency is required in our Call Center. In this role, you will answer inbound calls from members of the public interested in participating in our Phase 1 clinical drug trials. You will screen callers for study eligibility, and then collect and enter personal data for those eligible to participate. You will also make outbound calls to schedule appointments, as needed.

This is a Benefitted Full-Time role which works 40 hours per week. The Call Center operates Monday-Saturday.

Celerion Values: Integrity Trust Teamwork Respect

Are you ready to join our team?

Celerion is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, genetic information, marital status, qualified protected veteran status, or disability.