Participant Advocate

Navia Benefit Solutions; Moraine (OH); Remote; USD 60,000 - 80,000; Full time

Job summary

A leading company in benefits solutions is seeking a Participant Advocate I who is passionate about customer service. This remote position involves educating participants on their benefits and providing exemplary support through various communication channels. The ideal candidate will have strong communication skills and the ability to multi-task effectively in a dynamic environment.

Qualifications

• 1 year of customer service or caretaker experience.
• Able to communicate IRS benefits in layman terms.
• Strong oral and written communication skills.

Responsibilities

• Support customer questions through phone and email.
• Complete 80-100 transactions per day.
• Educate participants about their IRS regulated benefits.

Skills

Customer service

Communication

Multi-tasking

Organizational skills

Time management

Job description

Position Summary

The successful Participant Advocate I will be a positive, empathetic, and patient person that is passionate about giving excellent service. The purpose of this role is to service participants by educating, problem solving and advocating for the participant. Participant Care Advocate I’s take an active role in meeting our company defined service level agreements.

Essential Functions

• Support customer questions through phone, email and other forms of service delivery
• Able to complete 80-100 transactions per day with empathy and compassion
• Educate participants about their IRS regulated benefits
• Consistently hit key performance indicator goals while embodying Navia’s core values: Nurture, Advocate, Visualize, Innovate, Amaze
• Execute a high level of service delivery in interactions both external and internal
• Follow best practices for sensitive HIPAA information
• Stay up to date with communication coming in through multiple channels throughout the day (email, teams chats, teams channels, meetings, in house wiki, CRM, etc)
• Follow a strict phone schedule (schedule adherence will be measured)

Requirements

• 1 year of customer service or caretaker experience
• Must have a great phone personality and genuinely enjoy helping people
• Able to communicate IRS benefits conversationally in laymen terms
• Strong oral and written communication skills
• High attention to detail
• Must be able to multi-task (working on administrative tasks in between phone calls)
• Must have excellent follow through and organizational skills
• Strong time management skills
• Consistent attendance is a crucial part of this role and will be closely monitored and measured

*THIS IS A REMOTE POSITION
*STARTING HOURLY RATE: $17.00/HR WITH ROOM TO GROW

Please visit our career page and apply directly: www.naviabenefits.com/workatnavia

Not all positions allow for remote work, but those that do will only be available in the following states: AZ, CA ,CO, FL, GA, IL, IN, KS, MI, MN, MO, MT, NC, ND, NE, NJ, NV, NY, OH, OR, PA, TN, TX, UT, AND WA