GUIDE Outreach Coordinator (LPN) - Cognitive Services Clinic (Park Ridge)

Advocate Aurora Health; Park Ridge (IL); On-site; USD 60,000 - 80,000; Full time

Job summary

A leading health system seeks a Licensed Practical Nurse to support patient scheduling and provide exceptional service. This role includes verifying patient eligibility, track and document interactions, and facilitate program adherence for patients. Join a dedicated team in a remote position offering comprehensive benefits and commitment to quality health care.

Benefits

Paid Time Off

Health and welfare benefits

Flexible Spending Accounts

Educational Assistance Program

Qualifications

• Licensed Practical Nurse (LPN) required.
• Typically 5 years of experience in clinic environment needed.
• Dementia training completion required.

Responsibilities

• Support programs by scheduling patients for follow-up visits.
• Document and track results from patient interactions.
• Attend weekly interdisciplinary meetings for program alignment.

Skills

Office environment knowledge

Excellent verbal communication

Patient management

Data entry proficiency

Customer service skills

Education

Associate's Degree in Practical Nursing

Tools

IDX

Cerner

Epic

Microsoft Office

Job description

Department:

02220 AMG Park Ridge 1875 Dempster POB - Cognitive Services: GUIDE Program

Status:

Full time

Benefits Eligible:

Yes

Hou rs Per Week:

40

Schedule Details/Additional Information:

Monday through Friday, 40 hours per week

Remote position

Major Responsibilities:

• Supports programs (i.e. Urgent Care/Walk-In, Pharmacy Auto Refill, Patient Reactivation) to promote sourcing of patients by contacting patients and scheduling them for follow-up visits and wellness exams. Promotes ancillary services, such as the Central Fill Pharmacy Program and registers patients based on needs. Communicates effectively and confidently to ensure patient comfort level in successfully scheduling follow up appointment.
• Reviews patient records utilizing appropriate software (IDX, Cerner, Epic) to identify patients requiring follow-up and to connect them to appropriate services.
• Schedules appointments utilizing appropriate primary care physician protocols to ensure accuracy in scheduling. Refers patients and schedules appointments on behalf of primary care physicians throughout the organization.
• Documents and tracks the results of all contacts and follow-up calls within a database and provides weekly updates to leader. Provides the highest level of patient service by problem solving, documenting patient concerns, and identifying appropriate follow-up for patients.
• Pulls candidacy report in EPIC on current patients with dementia
• Complete a chart review to verify eligibility
• Will review the Referral Queue for any referrals to GUIDE.
• Will provide administrative support to proactively contact patients with diagnosed dementia within the network to actively discuss GUIDE program with them for voluntary alignment
• Attend weekly interdisciplinary meetings (IDT)
• Submit GUIDE participant-reported data such as those from the Patient Assessment and Alignment form (PAAF) and the Zarit burden.
• Monitor GUIDE phone number mailbox and GUIDE email
• Access data that CMS shares with GUIDE Participants, such as beneficiary-level claims, alignment data and dashboards
• Send letters to approved GUIDE beneficiaries if they are participating in GUDIE- Per CMS
• Participate in training/onboarding- per curriculum
• Collect data as needed by the GUIDE program
• Confirm caregiver, Medicare as primary insurance, Dementia diagnosis, and if patient is in long-term nursing facility

Licensure, Registration, and/or Certification Required:

• Licensed Practical Nurse (LPN) license issued by the state in which the team member practices.

Education Required:

• Associate's Degree in Practical Nursing.

Experience Required:

• Typically requires 5 years of experience in a clinic environment within a physician practice.

Knowledge, Skills & Abilities Required:

• Knowledge of clinical processes and procedures.
• Knowledge of patient focused software systems, (i.e. IDX, Cerner, Epic).
• Ability to efficiently enter and update database records.
• Excellent verbal communication skills and the ability to communicate professionally and effectively with patients.
• Ability to read and comprehend patient records.
• Demonstrated ability to work independently and be self-directed.
• Proficiency in the Microsoft Office (Word, Excel, PowerPoint, Access) or similar products.
• Ability to manage multiple tasks.
• Excellent customer service skills.
• Requires completing dementia training - 10 hours
• Displays strong phone skills

Physical Requirements and Working Conditions:

• Exposed to a normal office environment.
• May require some travel, so there will be exposure to weather and road conditions.
• Operates all equipment necessary to perform the job.

This job description indicates the general nature and level of work expected of the incumbent. It is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities required of the incumbent. Incumbent may be required to perform other related duties.

Pay Range

$23.65 - $35.50

Our CommitmenttoYou:

Advocate Health offers a comprehensive suite of Total Rewards: benefits and well-being programs, competitive compensation, generous retirement offerings, programs that invest in your career development and so much more – so you can live fully at and away from work, including:

Compensation

• Base compensation listed within the listed pay range based on factors such as qualifications, skills, relevant experience, and/or training
• Premium pay such as shift, on call, and more based on a teammate's job
• Incentive pay for select positions
• Opportunity for annual increases based on performance

Benefits and more

• Paid Time Off programs
• Health and welfare benefits such as medical, dental, vision, life, andShort- and Long-Term Disability
• Flexible Spending Accounts for eligible health care and dependent care expenses
• Family benefits such as adoption assistance and paid parental leave
• Defined contribution retirement plans with employer match and other financial wellness programs
• Educational Assistance Program

About Advocate Health

Advocate Health is the third-largest nonprofit, integrated health system in the United States, created from the combination of Advocate Aurora Health and Atrium Health. Providing care under the names Advocate Health Care in Illinois; Atrium Health in the Carolinas, Georgia and Alabama; and Aurora Health Care in Wisconsin, Advocate Health is a national leader in clinical innovation, health outcomes, consumer experience and value-based care. Headquartered in Charlotte, North Carolina, Advocate Health services nearly 6 million patients and is engaged in hundreds of clinical trials and research studies, with Wake Forest University School of Medicine serving as the academic core of the enterprise. It is nationally recognized for its expertise in cardiology, neurosciences, oncology, pediatrics and rehabilitation, as well as organ transplants, burn treatments and specialized musculoskeletal programs. Advocate Health employs 155,000 teammates across 69 hospitals and over 1,000 care locations, and offers one of the nation’s largest graduate medical education programs with over 2,000 residents and fellows across more than 200 programs. Committed to providing equitable care for all, Advocate Health provides more than $6 billion in annual community benefits.