Part-Time Woodworking Tools Sales Associate (Denver)

Rockler; Denver (CO); Ibrido; USD 17.000 - 21.000; Part-time

Descrizione del lavoro

Rockler is hiring a part-time Retail Sales Associate for our Denver, Colorado store. The role centers on attentive customer service, explaining and selling woodworking supplies and tools, and maintaining a neat sales floor.

You will help customers with product questions, demonstrate use, and emphasize the Total solution approach by suggesting related items. Prior retail experience is a plus, and the position requires the ability to stand long hours and lift up to 50 lbs.

Competenze

• Knowledge of woodworking and hand tools.
• Retail sales experience is desirable.
• Strong customer service orientation.
• Ability to stand for long periods and lift up to 50 lbs.

Mansioni

• Greet customers as they enter the store and acknowledge them promptly.
• Explain, demonstrate, and sell woodworking supplies and tools.
• Apply the Total solution approach by suggesting related products/services.
• Maintain neat, stocked, and well-displayed merchandise on the floor.
• Handle refunds and complete required documentation.
• Refer customers to other sources when items are unavailable to build goodwill.
• Assist with unloading trucks, pricing, and merchandising as needed.
• Attendance is essential; be present for scheduled shifts.

Conoscenze

Woodworking knowledge

Customer service

Formazione

High school diploma or GED

Strumenti

POS system

Descrizione del lavoro

Part-time Denver REtail Sales Assocaite

Summary of Position

Our Denver, Colorado retail store is hiring for a part-time retail sales associate. This is a part-time customer service role in which the sales associate gives the customer their immediate and complete attention by explaining, demonstrating, and selling woodworking supplies and tools. When not engaged with a customer, the focus should be on the maintenance of the sales floor including facing, dusting and general housekeeping.

major areas of accountability

• Greets customers as they enter the stores. Greetings should be made within an acceptable period of time ensuring that the customer is welcomed in the store. All customers must be acknowledged when encountering them.
• Handles all aspects of retail sales of company products by answering questions on product application or use, ringing the sale on the POS.
• Special emphasis should be placed on the “Total solution” which means that any related products/ services the customer might need for the project should be shown.
• Assists with the maintenance and merchandising of the store to maintain neat, orderly, well stocked, and appealing displays.
• Handles customer refunds and prepares necessary documentation in accordance with prescribed procedures.
• Refers customers to other sources if we do not have the specific item with the intent of building goodwill for Rockler Companies, Inc.
• May assist with unloading trucks, pricing and merchandising or any other duties as assigned.
• Attendance is an essential function of this position, and we rely on all our employees to be at work during their scheduled shift.

requirements for position

• Minimum of high school graduate or GED.
• Knowledge of woodworking and hand tools required.
• Previous retail sales experience desirable

• Ability to understand the nature of customers’ requests and how best to respond to theirneeds.
• Ability to understand situations where a return or refund of merchandise can be authorized.

• Requires an extremely strong service orientation to maximize customer satisfaction.
• Ability to be a team player, outgoing, approachable, and congenial when dealing with both customers and other associates.

• Must be able to stand for long periods of time, personally lift up to 50 lbs. on a regular basis and participate in team lifting.
• Takes Initiative
• Excellent Team Player
• Denver, Colorado location