Part-Time Weekend Intake Specialist – Shelter Access

Housing Resources, Inc.; Kalamazoo (MI); On-site; USD 19,000 - 25,000; Part time

Job summary

Housing Resources, Inc. is seeking Intake Specialists to join the Coordinated Entry Team. You will complete intake and shelter access screenings, prepare client profiles, and coordinate with partner organizations to remove barriers to services.

These weekend, part-time positions require compassion, strong data entry skills, and the ability to work in a fast-paced environment. You will help ensure 24/7 coverage and provide supportive case management to individuals experiencing homelessness.

Qualifications

• High School Diploma required.
• Minimum of 1 year of customer service experience.
• Lived experience with homelessness or housing crisis preferred.

Responsibilities

• Meet with clients by phone, virtual meetings, or in person to complete intakes with empathy.
• Follow intake schedule and contact clients for missed appointments and rescheduling.
• Conduct community outreach to complete intakes with underserved people including shelters and organizations.
• Participate in Coordinated Entry meetings with partner agencies.
• Document all client and agency activities in records within two business days.
• Communicate information verbally and in writing in a professional manner.
• Utilize live data entry to avoid duplication of records.
• Assist with data collection for reporting and program development.
• Provide coverage for housing staff during absences and vacancies as needed.
• Participate in case conferences and team meetings.
• Adhere to policies, procedures, laws, and agency objectives.
• Maintain confidentiality of client and agency information.

Skills

Customer service

Communication skills

De-escalation

Written communication

Organizational skills

Computer skills

Teamwork

Punctuality

Driver's license

Education

High School Diploma

Job description

Housing Resources, Inc. is seeking Intake Specialists to join the Coordinated Entry Team. You will complete intake and shelter access screenings, prepare client profiles, and coordinate with partner organizations to remove barriers to services.

These weekend, part-time positions require compassion, strong data entry skills, and the ability to work in a fast-paced environment. You will help ensure 24/7 coverage and provide supportive case management to individuals experiencing homelessness.