Part-Time Weekend E-commerce & Interior Design Specialist

Nordic Knots; New York (NY); On-site; USD 28,000 - 36,000; Part time

Benefits offered by this job

Medical plan

Hourly pay

Paid vacation

Job summary

Nordic Knots is seeking a part-time E-commerce & Customer Experience Specialist in New York to enhance our online shopping journey. You will offer interior design advice and ensure stellar customer interactions on weekends while serving as a bridge between customers and our digital operations.

The role emphasizes organization, proactive service, and tailoring experiences to transform spaces with timeless Nordic design. Zendesk familiarity is a plus, and English fluency is required.

Qualifications

• Degree in Interior Design or a related field.
• Professional experience in interior design and customer advisory roles.
• Native-level fluency in English with excellent written communication skills.
• Experience in customer service, e-commerce, or client-facing roles.
• Highly organized and detail-oriented, able to juggle multiple tasks.
• Proactive, adaptable, and energized by a fast-paced startup environment.
• Zendesk experience is a plus.
• Fluency in another language is a plus.
• Available to work Saturday & Sunday every week.

Responsibilities

• Advise and guide customers on interior design choices and product selections via email, chat, or phone.
• Handle orders and customer communications through Zendesk, keeping conversations organized and within time targets.
• Manage returns, process refunds, and support logistical needs across the shopping journey.
• Oversee day-to-day e-commerce operations, including order management and inventory updates.
• Assist with customer satisfaction follow-ups, process improvements, and related projects.

Skills

Interior design knowledge

Customer advisory

Highly organized

Multitasking

English fluency

Proactive attitude

Education

Interior Design degree

Tools

Zendesk

Job description

Nordic Knots is seeking a part-time E-commerce & Customer Experience Specialist in New York to enhance our online shopping journey. You will offer interior design advice and ensure stellar customer interactions on weekends while serving as a bridge between customers and our digital operations.

The role emphasizes organization, proactive service, and tailoring experiences to transform spaces with timeless Nordic design. Zendesk familiarity is a plus, and English fluency is required.