Part-Time Weekend Contact Center Rep - Remote

TEKsystems; Bellevue (NE); Hybrid; USD 22,000 - 26,000; Part time

Benefits offered by this job

Medical, dental & vision

401(k) retirement plan

Life Insurance

PTO / Time Off

Job summary

TEKsystems is seeking a Part-Time Contact Center Representative based in Bellevue, NE. This role starts with four days of paid on-site training, after which you will transition to remote work from home while maintaining weekend availability 8:00 AM–8:00 PM.

The position offers weekend shifts with potential additional hours during the week and a hybrid work setup. Responsibilities include handling high call volumes, helping customers place orders, answering product inquiries, and assisting with

Qualifications

• Previous customer service experience.
• Call center, customer support, or contact center experience preferred.
• Strong verbal and written communication skills.
• Accurate data entry skills and attention to detail.
• Comfortable navigating multiple computer systems simultaneously.
• Ability to provide exceptional service while managing call volume.
• Proficiency with Microsoft Office products preferred.
• Strong computer and typing skills preferred.
• Experience supporting retail, e-commerce, or order management customer preferred.

Responsibilities

• Handle a high volume of inbound customer calls.
• Assist customers with placing orders accurately and efficiently.
• Respond to questions regarding products, pricing, promotions, discounts, and availability.
• Support customers with returns, exchanges, and company policies.
• Resolve routine issues and elevate more complex customer concerns when needed.
• Maintain a professional, patient, and empathetic approach with customers.
• Accurately document customer interactions and order information in company systems.
• Stay informed on products, services, promotions, and ordering procedures.
• Utilize downtime between calls to increase product knowledge.
• Meet established customer service, quality, and productivity goals in a fast-paced environment.

Skills

Customer service

Call center

Data entry

Microsoft Office

Retail / e-commerce

Typing

Multi-system navigation

Verbal communication

Problem solving

Job description

TEKsystems is seeking a Part-Time Contact Center Representative based in Bellevue, NE. This role starts with four days of paid on-site training, after which you will transition to remote work from home while maintaining weekend availability 8:00 AM–8:00 PM.

The position offers weekend shifts with potential additional hours during the week and a hybrid work setup. Responsibilities include handling high call volumes, helping customers place orders, answering product inquiries, and assisting with