Part-Time Veterinary Receptionist (Care Coordinator) - Sound Equine Veterinary Hospital

Sound Equine Vet; Poulsbo (WA); On-site; USD 28,000 - 32,000; Part time

Benefits offered by this job

Medical insurance

Parental Leave

401(k) with discretionary contribution

Team Member Pet Discounts

Emotional wellbeing support

CE stipends and career development

Relief fund—Grant Circle

Job summary

Sound Equine Veterinary Hospital in Poulsbo, Washington is seeking a Part-Time Care Coordinator to join our busy team as a veterinary receptionist, managing client interactions, appointment scheduling, and front-desk duties in a high-volume equine clinic.

We value excellent customer service and accurate data entry, with a focus on a calm, professional demeanor. Previous veterinary front-office experience is preferred; the position offers benefits such as medical insurance and a 401(k).

Qualifications

• Front-office experience required.
• Patience and ability to stay calm under pressure in a high-volume veterinary clinic.
• Strong customer service and communication skills are essential.

Responsibilities

• Provides excellent customer service in-person and over the phone.
• Manages lobby flow, schedules appointments, and addresses client concerns.
• Handles basic client inquiries and assists with medication pickups and product information.
• Inputs and manages data in practice management software, including billing.
• Assists with retail sales, record-keeping, and cash handling.
• Reconciles cash drawer and performs end-of-day duties.
• Supports hospital operations as needed during peak times.

Skills

Front desk experience

Customer service

Calm under pressure

Education

Age 18+

Job description

Part-Time Veterinary Receptionist (Care Coordinator) - Sound Equine Veterinary Hospital

PetVet Care Centers' Sound Equine Veterinary Hospitalis currently seeking a Part-Time Veterinary Receptionist (Care Coordinator) to join their team!

At PetVet Care Centers, our mission is to improve the lives of animals and people — providing exceptional and compassionate care at every stage — for all the moments that matter.

Because life is better with pets.

We deliver the Ultimate Care Experience — every pet, every client, every time. That starts with a Culture of Care that supports our team members as much as the pets and clients we serve.

With more than 400 locally led hospitals and over 11,000 team members nationwide, we offer:

• Local autonomy with national support
• Career mobility and development opportunities
• A collaborative, inclusive environment where your wellbeing comes first

You care for pets. We care for you.

Position Overview

Join our team as a Care Coordinator who contributes to the success of a high-performing organization committed to delivering superior care and exceptional service. Performs a range of administrative and customer service tasks, providing valuable support to the hospital. Within the veterinary field, this position aligns closely with roles often titled Veterinary Receptionist, Customer Service Representative, or Client Care Specialist.

At Sound Equine Veterinary Hospital in Poulsbo, Washington, our tight-knit veterinary team works together with our clients to achieve the best possible outcomes for the animals you love. We are Western Puget Sound’s only full-service equine hospital. We welcome patients from sport horses to backyard donkeys and farm animals, and over the years have developed a reputation for quality, professional care with a compassionate touch.

Key Responsibilities

• Provides excellent customer service in-person, over the phone, and during high-stress situations.
• Manages lobby flow, addresses concerns, calms distressed owners, and schedules appointments.
• Handles basic medical emergencies for pets and owners, ensuring safety and well-being.
• Assists with medication pickups, inquiries, and provides information about services and products.
• Inputs and manages data in practice management software, including billing and accounts.
• Assists with retail sales, weighing pets, processing faxes, and maintaining records.
• Reconciles cash drawer and performs end-of-day duties for accurate financial transactions.

Qualifications (Required)

• Applicants must be 18 years of age or older to be considered for this position
• Front office experience is a must
• We are a high-volume equine clinic with 7 doctors, open 24/7 for ERs, so the ability to keep a cool head while stressed is a must

Preferred Skills (Nice to Have)

• Veterinary office experience

Schedule

• Full-Time, Monday-Wednesday-Friday from 8:30am-5:30pm
• Fill in for vacation as needed

What We Offer
We care deeply about supporting our team members — professionally and personally. Benefits include:

• Medical, dental, and vision insurance
• Paid Parental Leave (birth, adoption, foster)
• 401(k) with discretionary contribution
• Team Member Pet Discounts
• Emotional wellbeing support — including Calm app access and 24/7 EAP
• CE stipends and career development resources
• Grant Circle — a relief fund for team members facing personal hardship
• Local hospital culture backed by national resources

Pay Range

$20 — $23 USD

At PetVet Care Centers, we’re committed to aCulture of Care — for pets, for the people who love them, and for the team members who make it all possible. With more than 400 hospitals across the U.S. and a team of over 11,000 dedicated professionals, including 1700+ veterinarians, we offer a unique blend of local leadership and national support that helps our hospitals thrive.

Our model is built on partnership, collaboration, and local medical autonomy, empowering each hospital to deliver high-quality care while benefiting from shared resources and a strong professional community. Whether you’re providing care in a hospital or supporting operations behind the scenes, PetVet is a place where you can grow your career, stay connected to your purpose, and make a meaningful impact.

You care for pets. We care for you.

PetVet is an equal opportunity employer. All employment decisions are made without regard to race, color, age, gender, gender identity or expression, sexual orientation, marital status, pregnancy, religion, citizenship, national origin/ancestry, physical/mental disabilities, military status or any other basis prohibited by law. EOE, M/F/D/V

PetVet respects your privacy and is committed to protecting your personal information. Please see our privacy notice for additional information about our data practices.

Voluntary Self-Identification

For government reporting purposes, we ask candidates to respond to the below self-identification survey.Completion of the form is entirely voluntary. Whatever your decision, it will not be considered in the hiringprocess or thereafter. Any information that you do provide will be recorded and maintained in aconfidential file.

As set forth in PetVet Care Centers’s Equal Employment Opportunity policy,we do not discriminate on the basis of any protected group status under any applicable law.

Race

A "disabled veteran" is one of the following: a veteran of the U.S. military, ground, naval or air service who is entitled to compensation (or who but for the receipt of military retired pay would be entitled to compensation) under laws administered by the Secretary of Veterans Affairs; or a person who was discharged or released from active duty because of a service-connected disability.

A "recently separated veteran" means any veteran during the three-year period beginning on the date of such veteran's discharge or release from active duty in the U.S. military, ground, naval, or air service.

An "active duty wartime or campaign badge veteran" means a veteran who served on active duty in the U.S. military, ground, naval, or air service during a war, or in a campaign or expedition for which a campaign badge has been authorized under the laws administered by the Department of Defense.

An "Armed forces service medal veteran" means a veteran who, while serving on active duty in the U.S. military, ground, naval, or air service, participated in a United States military operation for which an Armed Forces service medal was awarded pursuant to Executive Order 12985.

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Why Consider Our Poulsbo Hospital?

At Sound Equine Veterinary Hospital, our team members all share the same passion for making and keeping animals healthy.

Our hospital truly is an excellent place to work, with a highly skilled team focused on 'best in practice' veterinary care.

We are very supportive of individuals looking to grow their veterinary careers and look forward to hearing from you.

We invite you to explore your veterinary career options with Sound Equine Veterinary Hospital, where you'll be a respected member of a team that loves animals and values the contributions from every individual on the team.