Part-Time Veterinary Front Desk & Client Experience

Socket.dev; Smithfield (NC); On-site; USD 20,664 - 22,041; Part time

Benefits offered by this job

Medical, dental, and vision insurance

Paid time off and 401(k) plan

Professional development opportunities

Job summary

Willowrun Veterinary Hospital in Smithfield, NC is seeking a part-time front-desk receptionist to welcome clients and their pets, manage sign-in, and coordinate appointment details for a smooth visit.

The role requires strong customer service and clear communication in a fast-paced veterinary environment; afternoons and rotating Saturdays are included, with a supportive team and benefits.

Qualifications

• Previous experience as a veterinary receptionist or medical office assistant preferred
• Strong organizational and multitasking skills
• Ability to maintain a calm, professional, and positive demeanor

Responsibilities

• Greet clients and their pets, complete the appointment sign-in process, confirm appointment details, and escort clients to exam rooms.
• Ensure accurate service and product sales accounting, handle payments, process credit/debit cards, and schedule future appointments.
• Answer client calls for appointments, hospital inquiries, medication refills, and other requests. Make outbound calls for appointment reminders and follow-ups.
• Understand common vaccination protocols, basic lab tests, common diseases, veterinary terminology, and pet behavior.
• Assist in maintaining cleanliness and organization to ensure a positive client experience.

Skills

Customer service

Receptionist

Clear communication

Job description

Willowrun Veterinary Hospital in Smithfield, NC is seeking a part-time front-desk receptionist to welcome clients and their pets, manage sign-in, and coordinate appointment details for a smooth visit.

The role requires strong customer service and clear communication in a fast-paced veterinary environment; afternoons and rotating Saturdays are included, with a supportive team and benefits.