Part-Time Veterinary Client Experience Specialist

Desert Vet; Cornelius (OR); Hybrid; USD 2,066,000 - 3,031,000; Part time

Job summary

Cornelius Veterinary Clinic in Cornelius, Oregon, is seeking a Part-Time Client Service Representative to greet clients, manage scheduling, and support the medical team. This role emphasizes exceptional client experiences and accurate record-keeping in a fast-paced veterinary setting.

The CSR will handle calls, emails, appointment reminders, and basic billing, while assisting with online bookings and client communication to ensure smooth care pathways for pets and families.

Qualifications

• High school diploma or equivalent work experience required.
• Excellent communication skills and a strong desire to provide compassionate, client-focused service.
• Prior customer service experience, preferably in a veterinary or healthcare setting.
• Basic proficiency with technology, including scheduling software and online communication platforms.
• Strong organizational skills and the ability to handle multiple tasks efficiently, even during busy periods.

Responsibilities

• Answer calls and emails promptly with professional, friendly service.
• Schedule appointments based on client needs and veterinarian availability, including forward booking.
• Use technology to send appointment reminders, confirmations, and follow-up messages.
• Greet clients and ensure a positive experience during their visit.
• Update client and patient records in the practice management system.
• Process billing transactions and online payments.
• Provide clients with post-visit instructions and follow-up care.

Skills

Excellent communication

Strong organizational skills

Basic technology proficiency

Customer service experience

Education

High school diploma or equivalent

Tools

Scheduling software

Online communication platforms

Job description

Cornelius Veterinary Clinic in Cornelius, Oregon, is seeking a Part-Time Client Service Representative to greet clients, manage scheduling, and support the medical team. This role emphasizes exceptional client experiences and accurate record-keeping in a fast-paced veterinary setting.

The CSR will handle calls, emails, appointment reminders, and basic billing, while assisting with online bookings and client communication to ensure smooth care pathways for pets and families.