Part-Time Universal Banker: Customer Banking & Growth

Citi; New York (NY); On-site; USD 50,000 - 65,000; Part time

Job summary

Citi is seeking a Part-Time Universal Banker at the IBC Branch in San Francisco to support account opening, customer service, and sales initiatives. The role emphasizes delivering service excellence, resolving issues, and driving branch performance with a customer-first mindset.

The position requires 1–3 years of relevant experience and strong communication skills. Part-time, 20 hours per week, with a competitive benefits package typical for Citi in the California market.

Qualifications

• 1-3 years of relevant experience.
• Previous Retail Banking or similar experience required.
• Clear and concise written and verbal communication skills.

Responsibilities

• Assist in basic account opening for existing customers.
• Provide service delivery to internal/external customers to resolve account service issues.
• Execute financial transactions in accordance with bank policies and procedures.
• Refer opportunities to segment partners where appropriate.
• Create sales opportunities out of service transactions and resolve customer complaints/issues promptly and effectively.
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets.
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency.

Skills

Customer service

Sales

Communication skills

Education

High School diploma or equivalent

Job description

Citi is seeking a Part-Time Universal Banker at the IBC Branch in San Francisco to support account opening, customer service, and sales initiatives. The role emphasizes delivering service excellence, resolving issues, and driving branch performance with a customer-first mindset.

The position requires 1–3 years of relevant experience and strong communication skills. Part-time, 20 hours per week, with a competitive benefits package typical for Citi in the California market.