Part-Time Universal Banker (20h) – Build Customer Relationships

Citibank (Switzerland) AG; Chicago, Northern (IL, KY); Hybrid; Confidential; Part time

Job summary

Citibank (Switzerland) AG is seeking a Part-Time Universal Banker for the Franklin and Adams Branch in Chicago to assist in sales, service and account-related tasks. This 20-hour weekly role focuses on handling basic account openings, processing transactions, resolving issues, and generating sales opportunities while ensuring compliance with bank policies and risk controls.

The role emphasizes customer service, accurate processing, and collaboration with branch teams to foster loyalty and grow

Qualifications

• 1-3 years of relevant experience
• Previous Retail Banking or similar experience required
• Consistently demonstrates clear and concise written and verbal communication skills

Responsibilities

• Assist in basic account opening for existing customer
• Provide service delivery to internal/external customers to resolve account service issues
• Execute financial transactions in accordance with bank policies and procedures
• Refer opportunities to segment partners where appropriate
• Create sales opportunities out of service transaction and resolve customer complaints/issues promptly and effectively
• Support sales/service activities within the branch by participating in seminars, micromarketing events, promotional campaigns, product initiatives, etc.
• Adhere to operational controls, including legal, corporate, and regulatory procedures to ensure the safety and security of customer and bank assets
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm's reputation and safeguarding Citi, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency

Skills

Retail Banking Experience

Communication skills

Education

High School diploma or equivalent

Job description

Citibank (Switzerland) AG is seeking a Part-Time Universal Banker for the Franklin and Adams Branch in Chicago to assist in sales, service and account-related tasks. This 20-hour weekly role focuses on handling basic account openings, processing transactions, resolving issues, and generating sales opportunities while ensuring compliance with bank policies and risk controls.

The role emphasizes customer service, accurate processing, and collaboration with branch teams to foster loyalty and grow