Part-Time Trauma-Informed Family Resource Advocate

Partnership-For-Strong-Families-Inc; Gainesville (FL); On-site; USD 17,000 - 25,000; Part time

Job summary

Partnership-For-Strong-Families-Inc. seeks a part-time Family Advocate to be the first point of contact at the Family Resource Center. You will greet patrons, perform brief needs assessments, assist with online applications, and direct patrons to the appropriate FRC staff.

You will support front-desk operations, manage data entry and resource displays, and help with room setups for community partners. This role emphasizes trauma-informed, culturally sensitive client service.

Qualifications

• High School Diploma or GED required.
• At least 1 year of office experience.
• Proficiency with Microsoft Office preferred.
• Experience with at-risk children and families preferred.
• Knowledge of word processing and basic computer skills.
• Strong intrapersonal skills and excellent telephone etiquette.
• Ability to maintain confidentiality of sensitive data.
• Understanding of trauma and victimization; willingness to provide trauma-informed support.
• Cultural sensitivity and ability to work well in a team.
• Ability to prioritize multiple tasks and projects.

Responsibilities

• Answer incoming calls and direct to the appropriate FRC staff.
• Greet patrons and ensure they feel welcomed and supported.
• Provide basic assistance including brief needs assessments and follow-ups.
• Assist with online applications and resource connections as guided by the FRC Manager.
• Support staff with data entry, reports, and patron follow-up.
• Maintain organized resource displays and tidy shared spaces.
• Assist with meeting room setup for community partners.
• Help manage conflicts under supervision of the FRC Manager.
• Stay familiar with FRC policies and procedures.

Skills

Intrapersonal skills

Telephone etiquette

Trauma-informed care

Cultural sensitivity

Prioritization

Customer service

Education

High School Diploma or GED

Tools

Microsoft Office

Job description

Partnership-For-Strong-Families-Inc. seeks a part-time Family Advocate to be the first point of contact at the Family Resource Center. You will greet patrons, perform brief needs assessments, assist with online applications, and direct patrons to the appropriate FRC staff.

You will support front-desk operations, manage data entry and resource displays, and help with room setups for community partners. This role emphasizes trauma-informed, culturally sensitive client service.