Part Time - Transportation Customer Service Representative - A&BS

The Pennsylvania State University; State College (Centre County); Hybrid; USD 19,286 - 22,041; Part time

Job summary

The Pennsylvania State University is hiring part-time Customer Service Representatives to assist with various aspects of the parking operation on campus. This role involves working during events such as New Student Orientation and Spikes Baseball, with flexible scheduling options available.

Successful candidates will help customers in parking decks, assist with payments, and answer inquiries via phone. The positions offer starting pay of $14 per hour, increasing to $16 for supervisory roles.

Qualifications

• No prior experience required but customer service and basic office skills are preferred.

Responsibilities

• Assist with event operations, controlling access, and sales.
• Help customers with parking payments and intercom calls.
• Respond to customer inquiries via phone or email.

Skills

Customer service skills

Basic office skills

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

Job Description and Position Requirements

Penn State Transportation Services is hiring part-time Customer Service Representatives to assist with all aspects of the parking operation on campus, for this summer and beyond.

Summer events include New Student Orientation, Spikes Baseball, Bryce Jordan Center events, Student Arrival, and camps and conferences.

Responsibilities

• Event operations, including sales, controlling access, and assisting during student arrival and departure.
• Assisting customers in campus parking decks with payments at pay‑on‑foot machines or at the entrances and exits.
• Answering intercom calls from campus parking decks.
• Answering phone calls or replying to customer emails, with the assistance of full‑time staff.

These positions mainly cover evening and weekend hours, but opportunities during the business hours exist as well. Scheduling is flexible, with no minimum hours or shift, but we are looking for candidates who are looking to work for 10‑20 hours per week. Most hours are based around events, mainly on nights and weekends, but there are some daytime hours. Summer events include Spikes Baseball, New Student Orientation, Arts Fest, and many other small events. Fall and spring semester events include Men’s and Women’s Basketball, Men’s Hockey, all Rec Hall athletic events, Football, Bryce Jordan Center events, Spikes Baseball and more. Most work will be outside or within the campus decks.

Starting pay is $14 per hour, with raises up to $16 for supervisory positions. Candidates do not need any experience, but we are looking for customer service and basic office skills.

Background Checks/Clearances

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814‑865‑1473.