Operations Supervisor, Event Supervisor

Penn State University; University Park (TX); On-site; USD 45,000 - 65,000; Full time

Benefits offered by this job

75% tuition discount

Job summary

Penn State University is seeking an Operations Supervisor to support Event Operations for Transportation Services. The role leads daily and event operations, resolving issues, directing field staff, and coordinating parking facilities to ensure high service levels across all operations.

The position emphasizes strong leadership, customer service, and the ability to make timely decisions with minimal supervision.

Qualifications

• Associate degree required; 4+ years of relevant experience.

Responsibilities

• Support daily and event operations within Transportation Services.
• Serve as the primary operational decision-maker during assigned shifts.
• Resolve customer concerns, manage staffing resources, and direct field operations.
• Coordinate parking facilities and ensure service excellence across decks, visitor operations, enforcement activities and events.

Education

Associate Degree

Job description

Approval of remote and hybrid work is not guaranteed regardless of work location. For additional information on remote work at Penn State, see Notice to Out of State Applicants.

POSITION SPECIFICS

Transportation Services is seeking a Operation Supervisor to support Event Operations for Transportation Services. The Operations Supervisor is responsible for supporting daily and event operations and other field activities within Transportation Services. This position serves as the primary operational decision-maker during assigned shifts and is empowered to resolve customer concerns, manage staffing resources, direct field operations, coordinate parking facilities, and ensure service excellence across parking decks, visitor operations, enforcement activities, and events.

The supervisor maintains responsibility for the safe, efficient, and professional delivery of parking and transportation services while exercising independent judgment in operational matters. The role requires strong leadership, customer service expertise, problem-solving skills, and the ability to make timely decisions with minimal management intervention. Supervisors are expected to support organizational goals by developing staff, maintaining operational continuity, enforcing policies and procedures, and fostering a culture of accountability, ownership, and continuous improvement.

This is a 4 day a week, 10 hour day position, with the primary work days of Sunday through Wednesday, 10 am. to 9 pm, with mandatory overtime for large events.

Minimum Education, Work Experience & Required Certifications

Associate Degree 4+ years of relevant experience; or an equivalent combination of education and experience accepted Required Certifications: None

BACKGROUND CHECKS/CLEARANCES

Employment with the University will require successful completion of background check(s) in accordance with University policies. This position requires that you operate a motor vehicle as a part of your job duties. A valid driver’s license and successful completion of a motor vehicle records check will be required in addition to standard background checks. Penn State does not sponsor or take over sponsorship of a staff employment Visa. Applicants must be authorized to work in the U.S.

Salary & Benefits

The salary range for this position, including all possible grades, is $44,628.00 - $64,668.00.

Salary Structure - Information on Penn State's salary structure

Penn State provides a competitive benefits package for full-time employees designed to support both personal and professional well-being. In addition to comprehensive medical, dental, and vision coverage, employees enjoy robust retirement plans and substantial paid time off which includes holidays, vacation and sick time. One of the standout benefits is the generous 75% tuition discount, available to employees as well as eligible spouses and children. For more detailed information, please visit our Benefits Page.

CAMPUS SECURITY CRIME STATISTICS

Pursuant to the Jeanne Clery Disclosure of Campus Security Policy and Campus Crime Statistics Act and the Pennsylvania Act of 1988, Penn State publishes a combined Annual Security and Annual Fire Safety Report (ASR). The ASR includes crime statistics and institutional policies concerning campus security, such as those concerning alcohol and drug use, crime prevention, the reporting of crimes, sexual assault, and other matters. The ASR is available for review here.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

Penn State is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.