Part Time - Transportation Services - Customer Service Representative

Penn State University; University Park (TX); On-site; USD 20,664 - 27,552; Part time

Job summary

Penn State University is looking for Customer Service Representatives to provide internal and external customer support across various university functions. This role includes greeting customers, troubleshooting issues, and facilitating customer experiences including ticketing and product sales.

Applicants should have strong communication skills and knowledge of university policies. The position works Monday through Friday for four hours daily between 10:30 a.m. and 3:00 p.m.

Qualifications

• Strong communication and interpersonal skills.
• Ability to operate computers and point-of-sale systems.
• Experience in a customer service role is preferred.

Responsibilities

• Serve as the first point of contact for customers.
• Investigate and respond to issues of concern.
• Facilitate customer experiences such as processing orders.
• Promote and market products and services.
• Handle financial transactions and assist with inventories.

Skills

Customer service skills

Knowledge of University policies

Ability to troubleshoot issues

Communication skills

Job description

Job Description And Position Requirements

Customer Service Representatives provide internal and external customer support for University functions, events, and services including housing, dining, hospitality, transportation, facilities, athletics, agriculture, etc. Tasks require knowledge of University policies, procedures, practices, and protocols to troubleshoot issues, to provide timely resolutions and assistance, and to promote/market products, projects, programs, and services.

• Greet faculty, staff, students, and visitors, often serving as first point of contact; assist in person, electronically, by telephone, or mail
• Using knowledge of University policies, procedures, practices, and protocols, investigate and respond to issues of concern; isolate and troubleshoot problems; provide guidance and timely solutions; follow-up as necessary; elevate as required
• Facilitate a variety of customer experiences including, but not limited to: processing orders and registrations; creating ID cards and specialty badges; communicating campus logistics information such as on‑site navigation and transportation service information, parking, and facility access/restrictions
• Promote and market products, projects, programs, and services; explore, determine, and strive to accommodate customer desires, needs, and requirements
• Provide on‑site and e‑commerce ticketing and product sales, verifying eligibility; process or collect cost/fees; prepare invoices and settle payments; issue receipts/refunds
• Communicate product and service improvement recommendations to accommodate changing business needs
• Operate computers, point‑of‑sale, and other systems/equipment to expedite purchase/services, research information, record data, etc.
• Maintain manuals, documents, knowledge base articles, and records
• May process a variety of financial transactions and assist with inventories
• May supervise staff, including hiring and performance management

This is a Monday through Friday position working four hours per day between the hours of 10:30 a.m. and 3:00 p.m.

Background Checks/Clearances

Employment with the University will require successful completion of background check(s) in accordance with University policies.

EEO IS THE LAW

Penn State is an equal opportunity employer and is committed to providing employment opportunities to all qualified applicants without regard to race, color, religion, age, sex, sexual orientation, gender identity, national origin, disability or protected veteran status. If you are unable to use our online application process due to an impairment or disability, please contact 814-865-1473.

The Pennsylvania State University is committed to and accountable for advancing equity, respect, and belonging. We embrace individual uniqueness, as well as a culture of belonging that supports equity initiatives, leverages the educational and institutional benefits of inclusion in society, and provides opportunities for engagement intended to help all members of the community thrive. We value belonging as a core strength and an essential element of the university’s teaching, research, and service mission.