PART TIME: Transit Dispatcher

Unified Government of Athens-Clarke County; Athens (GA); On-site; USD 19,000 - 30,000; Part time

Job summary

Unified Government of Athens-Clarke County seeks a part-time Dispatcher to manage transit operations, plan paratransit and fixed-route services, and relay communications for the Transit Department's Operations Division.

The role requires coordinating vehicle assignments, supervising operators when needed, and maintaining daily reports. Flexible schedule with up to 28 hours weekly, weekends required.

Qualifications

• Knowledge of the policies, procedures, and activities of transit operations.
• Familiar with radio communications and department terminology.
• Ability to use computer software for reports and scheduling.

Responsibilities

• Plan and schedule transit services for Paratransit and fixed routes.
• Prepare daily work assignments for Transit Vehicle Operators and provide direction.
• Supervise operators in the absence of a supervisor and dispatch radio communications.
• Answer calls, relay information, and handle inquiries from the public and staff.
• Collect data and assist with reports such as ridership and revenue.

Skills

Knowledge of transit procedures

Radio communications

Computer literacy

Communication skills

Independent judgment

Education

High school diploma

Tools

FM Radio

Dispatch software

Job description

REPORTS TO: Route Supervisor

FLSA STATUS: Non-Exempt

CLASSIFICATION: Part-Time No Benefits - Serves at the discretion of the Department Director

PAY GRADE: 112

SAFETY SENSITIVE: Yes - Subject to random drug testing per the Athens-Clarke County Drug and Alcohol Ordinance

Purpose of Job

The purpose of this job is to control the daily movement of transit vehicles throughout the transit system, monitor daily on-street transit operations, and relay all radio / telephone communications traffic for the Transit department's Operations Division. Duties and responsibilities include, but are not limited to, scheduling transit services, relaying messages to management staff, assigning work to Transit Vehicle Operator runs, supervising Transit vehicle operators, and performing additional tasks as assigned.

Job Related Requirements

WORK SCHEDULE:

Flexible Schedule Options Up to 28 hours per week, Weekend Availability Required
Athens Transit is open Monday - Friday 6:00am - 10:00pm, Saturday & Sunday 6:30am - 7:00pm
May be required to work on religious holidays.
Regular and predictable attendance is required.
Must work cooperatively with others.
When requirements include vehicle operation, responsible for the safety, readiness and operation of the vehicle and must abide by ACC's safe driving policy.

Emergency Position

This position is designated as an emergency position that requires your attendance at work under all types of emergency conditions. Some examples of emergencies include inclement weather, utility failure, fire or other forced evacuations or as determined by the Manager. High school diploma or equivalent with three years of transit operations, vehicle dispatching or related experience required; or any equivalent combination of education, training, and experience which provides the requisite knowledge, skills, and abilities for this position.

The following duties are normal for this job

• Plans and schedules Paratransit service for passengers.
• Prepares daily work assignments for all Transit Vehicle operators and provides direction to Transit Vehicle operators in the completion of those assignments.
• Supervises and directs Transit Vehicle Operators in the absence of a Route Supervisor or Operations Coordinator.
• Answers the telephone; screens all incoming calls, answers routine questions and responds to complaints, conveys information to the general public concerning routes and schedules, and refers callers to the proper personnel or agency.
• Receives, monitors, and dispatches radio communications traffic for the department, including emergency assistance.
• Directs Transit Vehicle Operators activities via FM Radio, as necessary, i.e. Route Detours, schedule changes, passenger pick-up / drop-offs, etc.
• Dispatches appropriate personnel to vehicle accident scenes or to the location of vehicles experiencing mechanical difficulties.
• Prepares and maintains departmental computer files concerning, Fixed-route ridership, Paratransit ridership, National Transit Database (NTD) reports, complaints, etc.
• Compiles, balances and distributes the Monthly Pass Sales Report.
• Collects pass revenue; audits supplies and sales of passes.
• Assists Route Supervisor in contacting personnel, and directing and arranging work schedules.
• Pulls cash box and probes farebox data from each bus and/or counts revenues daily; makes deposits as required.
• Conducts surveys by radio as required.
• Complies, completes, and monitors payroll functions for the Operations Division.
• Compiles and distributes the monthly Road Call Report.
• Assists other office personnel as necessary.
• Compiles and distributes the monthly Paratransit/Demand Response Riders Statistics report.
• Processes Paratransit passenger applications for service.
• Performs other related duties as required.

Knowledge, Skills and Abilities

• Knowledge of the policies, procedures, and activities of the Public Transit Department as they pertain to the performance of duties relating to the position of Dispatcher.
• Knowledge of the terminology used within the department.
• Knowledge of assignment sheets, correspondence formats, schedules, various reports, etc., and procedures and methods as required in the performance of duties.
• Knowledge of bus routes and schedules, the geography and road system of ACC, radio procedures used by the department, departmental policies and procedures, etc.
• Skill in the use of computer software packages.
• Skill in the use of radio/communications equipment, computers, calculators, and other office equipment.
• Ability to communicate effectively with supervisors and other staff members.
• Ability to use independent judgment in routine and non-routine situations.
• Ability to handle required mathematical calculations.
• Ability to utilize and understand computer applications and techniques as necessary in the completion of daily assignments.
• Ability to compile, organize, prepare and maintain an assortment of records, reports and information in an effective manner and according to departmental and/or governmental regulations.
• Ability to plan, organize and/or prioritize daily assignments and work activities.
• Ability to comprehend and apply the regulations and procedures of the department.

ADA Minimum Qualifications or Standards Required and TO PERFORM ESSENTIAL JOB FUNCTIONS

PHYSICAL REQUIREMENTS:

Must be physically able to operate a variety of machinery and equipment including mainline buses, vans, adding machines, and bill and coin counting machines. Must be able to use body members to work, move or carry objects or materials. This position requires: walking, standing, bending, stooping, pushing, pulling, lifting, fingering, grasping, feeling, seeing, talking, hearing, and repetitive motions. Must be able to exert up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently. Physical demand requirements are at levels of those of light work.

DATA CONCEPTION: Requires the ability to compare and/or judge the readily observable functional, structural, or compositional characteristics (whether similar to or divergent from obvious standards) of data, people, or things.

INTERPERSONAL COMMUNICATION: Requires the ability to hear, speak and/or signal people to convey or exchange information. Includes giving assignments and/or directions to co-workers or assistants, and receiving assignments and/or directions from supervisors.

LANGUAGE ABILITY: Requires ability to read a variety of schedules, reports, assignment sheets, file, etc., and informational documentation, directions, instructions, and methods and procedures. Requires the ability to prepare reports, schedules, assignment sheets, etc., using prescribed formats and conforming to all rules of punctuation, grammar, diction, and style. Requires the ability to speak to people with poise, voice control, and confidence.

INTELLIGENCE: Requires the ability to learn and understand basic principles and techniques; to acquire and be able to expound on knowledge of topics related to primary occupation; and to make independent judgment in the absence of a supervisor.

VERBAL APTITUDE: Requires the ability to record and deliver information, to explain procedures, and to follow oral and written instructions. Must be able to communicate effectively and efficiently.

NUMERICAL APTITUDE: Requires the ability to utilize mathematical formulas; add and subtract totals; multiply and divide; utilize and determine percentages, and perform calculations involving variables, etc.

FORM/SPATIAL APTITUDE: Requires the ability to inspect items for proper length, width, and shape, visually with office equipment (e.g., rulers, yardsticks).

MOTOR COORDINATION: Requires the ability to coordinate hands, fingers, and eyes accurately in using radio/communications equipment and office equipment. Requires the ability to use the keyboard, lift, bend, push, and pull objects or materials using body parts as the position necessitates.

MANUAL DEXTERITY: Requires the ability to handle a variety of items such as radio/communications equipment, computers, calculators, and other office equipment. Must have minimal levels of eye/hand/foot coordination.

COLOR DISCRIMINATION: May require the ability to differentiate between colors and shades of color.

INTERPERSONAL TEMPERAMENT: Requires the ability to deal with people beyond giving and receiving instructions. Must be adaptable to performing under considerable stress when confronted with an emergency.

PHYSICAL COMMUNICATION:Requires the ability to talk and/or hear: (Talking - expressing or exchanging ideas by means of spoken words). (Hearing - perceiving nature of sounds by ear). Must be able to communicate via telephone and two-way radio.

ACCGov is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, disability, age, sexual orientation, gender identity, national origin, veteran status, or genetic information. ACCGov is committed to providing access, equal opportunity, and reasonable accommodation for individuals with disabilities in employment, its services, programs, and activities. To request reasonable accommodation to participate in the job application or interview process, contact Leah Jagatic, HR Coordinator, Human Resources, 762-400-6370 or [e-mail].