Part-Time Tier II IT Support Technician — Hybrid (MSP)

ArcherTalent; Centennial (CO); Hybrid; USD 36,000 - 42,000; Part time

Job summary

ArcherTalent is partnering with a local MSP to hire a Tier II IT Support Technician. This is a hands-on, client-facing role with 25 hours per week initially, including a mix of remote and onsite work in the Denver metro area.

The ideal candidate will troubleshoot complex issues across Windows, Microsoft 365, and networking, while supporting client environments and documenting work in our PSA system. Local travel is required and mileage is reimbursed, with potential to grow to full-time as the

Qualifications

• 2+ years of professional IT support experience.
• Experience troubleshooting Tier II-level technical issues.
• Experience supporting users across multiple systems, applications, and devices.
• Strong knowledge of Windows environments.
• Experience supporting Microsoft 365 and Microsoft Teams.
• Working knowledge of Active Directory and/or Microsoft Entra ID.
• Solid understanding of networking fundamentals (TCP/IP, DNS, DHCP, VPNs, Wi‑Fi).
• Experience with an RMM platform and with a ticketing/PSA system.

Responsibilities

• Provide Tier II technical support across multiple client environments.
• Troubleshoot and resolve escalated desktop, application, network, hardware, and connectivity issues.
• Support Microsoft 365 environments (Teams, Outlook, Exchange Online, OneDrive, SharePoint).
• Administer and troubleshoot Entra ID/Azure AD and Active Directory environments.
• Support both Windows and macOS devices and environments.
• Manage user accounts, permissions, groups, access, and authentication issues.
• Escalate complex issues when appropriate with thorough documentation.
• Communicate technical issues clearly to technical and non-technical users.

Skills

Tier II troubleshooting

Windows environments

Microsoft 365

Active Directory

Networking basics

Tools

RMM platform

Ticketing/PSA system

Job description

ArcherTalent is partnering with a local MSP to hire a Tier II IT Support Technician. This is a hands-on, client-facing role with 25 hours per week initially, including a mix of remote and onsite work in the Denver metro area.

The ideal candidate will troubleshoot complex issues across Windows, Microsoft 365, and networking, while supporting client environments and documenting work in our PSA system. Local travel is required and mileage is reimbursed, with potential to grow to full-time as the