Part-Time Tier-2 Technical Support Specialist – Remote

Great Plains Communications, LLC; Blair (NE); Hybrid; USD 17,000 - 25,000; Part time

Job summary

Rightfiber, formerly Great Plains Communications, seeks a Part-time Technical Support Specialist I in Blair, NE. The role focuses on escalated support for Internet and Voice services, serving as the Tier 2 point for CRC and technicians.

Flexible hours and potential remote work after training are offered. Ideal candidates have a high school diploma, 2 years of Internet-related experience, and 6+ months in customer service.

Qualifications

• High school diploma or equivalent.
• 2 years' experience with Internet-related computing systems and IP networks.
• 6+ months experience in a customer service environment.
• Additional technical training preferred.

Responsibilities

• Provide escalation-level technical support for Internet and Voice services.
• Resolve escalated tickets end-to-end in a timely manner.
• Assist Tier 1 and field staff with troubleshooting.
• Coordinate with service assurance on outages.
• Document problems and follow escalation procedures.

Skills

Customer service

Technical training

IP networks

Problem solving

Education

High school diploma

Job description

Rightfiber, formerly Great Plains Communications, seeks a Part-time Technical Support Specialist I in Blair, NE. The role focuses on escalated support for Internet and Voice services, serving as the Tier 2 point for CRC and technicians.

Flexible hours and potential remote work after training are offered. Ideal candidates have a high school diploma, 2 years of Internet-related experience, and 6+ months in customer service.